Chidubem Ohalewe
I bring strong experience in premium retail, excelling in client advising, complaint handling, and achieving sales targets. Adaptable on the shop floor, I deliver friendly, responsive service and detailed product knowledge, ensuring excellent menswear experiences in fast-paced department store environments.
Managed complex calendars for 3 senior executives, coordinating high-priority meetings and resolving scheduling conflicts across multiple time zones. Maintained and updated CRM databases and digital filing systems, ensuring all records were accurately categorised and easily retrievable for the team. Organized departmental meetings and recorded detailed minutes, distributing action items to stakeholders within 24 hours to ensure project continuity Coordinated weekly department meetings, ensuring all agendas were circulated. Authored and formatted monthly performance reports and client-facing presentations for the sales team.
Acted as the primary point of contact for guest inquiries, providing a friendly and responsive level of service to ensure high customer satisfaction. Managing office supplies, organizing filing systems, and assisting with basic bookkeeping or invoicing Sorting high-volume email aliases, directing inquiries to the correct departments, and managing the company's general inbox Active in hitting daily sales targets by sharing product details and brand values.
Acted as the final point of contact for escalated complaints, successfully turning dissatisfied users into brand advocates Mentored junior representatives on de-escalation techniques and platform-specific knowledge. Processed refunds, subscription upgrades, and billing disputes with strict adherence to company policy. Guided non-technical clients through the setup of products. Delivered seamless support across email and customer service ports.
Chidubem is a hard worker, smart and calculative. A good problem solver and a strong team player. He always steps up when needed and takes responsibilty and initiative always.