I bring hands-on experience as a sales associate and floor supervisor, excelling in guest-focused service, team support, and efficient operations across luxury and high street environments. I adapt quickly, thrive in fast-paced settings, and am committed to delivering attentive customer service and smooth shop floor operations.
Oversaw daily floor operations with a strong emphasis on guest experience, efficiency, and service consistency. Acted as a primary point of contact for guests and team members, ensuring issues were handled swiftly, professionally, and discreetly. Supported team performance during peak periods, ensuring service delivery remained calm, attentive, and guest-centric.
Delivered refined, guest-focused service in a high-profile, fast-paced environment, ensuring every interaction reflected professionalism, warmth, and attention to detail. Contributed directly to maintaining a 4.9 Google rating and generating 3,000+ five-star reviews through exceptional service, guest recognition, and rapport-building. Led front-of-house teams during peak service, maintaining service flow and guest satisfaction in a high-volume environment
Relentless customer service , very good leader and communicator , well loved by whole team when we did work together