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Amira Al-Faradzh

Freelance interpreter and social policy and law student with customer service experience. Seeking a part-time position to apply existing skills, gain practical experience, and continue professional development.
About

I have hands-on retail experience at EVA health and beauty, delivering excellent customer service, tailored product recommendations, and supporting sales in a fast-paced environment. Adaptable and customer-focused, I thrive on helping customers, managing stock, and ensuring a welcoming, well-maintained store. Multilingual and flexible for temporary roles.

Previous Brands
City of Edinburgh Council
Pesto Café
EVA health and beauty
Work Experience
Interpreter
Aug ‘22 - Now
City of Edinburgh Council

- Provide professional interpreting services for clients. - Developed strong communication, interpersonal, and active listening skills through working with clients from various backgrounds. - Developed strong communication, interpersonal, and active listening skills through working with clients from various backgrounds. - Committed to continuous learning and professional development.

Sales and Marketing Assistant
Sep ‘21 - Feb ‘22
EVA health and beauty, Kyiv, Ukraine

- Delivered high-quality customer service and provided tailored product recommendations. - Developed strong product knowledge across health and beauty ranges to provide excellent customer service and support sales growth. - Worked closely with colleagues to meet sales objectives and ensure an attractive and well-maintained store environment. - Created engaging social media content to support marketing campaigns and increase customer engagement.

Waitress
Jun ‘21 - Aug ‘21
Pesto Cafe, Kyiv, Ukraine

- Delivered friendly and efficient customer service in a fast-paced environment. - Developed strong knowledge of the menu to provide recommendations and assist customers. - Served food and beverages accurately and prepared takeaway orders. - Maintained cleanliness and presentation of dining areas. - Resolved customer concerns promptly and handled cash transactions accurately.

Retail Experience
Responsibilities
Greeting
Client Help
Client Advising
Transactions
Returns & Exchanges
Styling
Store Maintenance
Open/closing store
Health & safety
Inventory control
Product labelling
Product setup
Stock control
Complaint handling
CRM
Languages
English - Fluent
Ukrainian - Native
Russian - Native
Education & Training
University of Edinburgh
‘23 - Unknown
Social Policy and Law
Student
Alison
Unknown - ‘24
Customer Service
Diploma
The Open University
Unknown - ‘25
Retail marketing
University of Edinburgh
Unknown - ‘26
Digital Marketing Strategy
edX
Unknown - ‘26
Marketing Analytics