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Open to Permanent
Open to Permanent

Iyanah Questelles

I’m creative, funny and hardworking. I take pride in a job well done and love to help others the best way I can.
About

With experience as a Retail Operations Specialist at Inditex, I excel in visual merchandising and team leadership. My adaptability and customer service skills ensure operational efficiency and satisfaction in dynamic retail settings. Native English speaker with proven sales success.

Previous Brands
Inditex
Optime Group
Work Experience
Retail operations management apprentice
Sep ‘23 - Oct ‘24
Inditex

- Completed a comprehensive year-long apprenticeship program focused on developing managerial skills across front and back-of-house operations. - Gained hands-on experience in visual merchandising, ensuring the store layout and product displays aligned with brand guidelines to drive customer engagement and sales. - Provided exceptional customer service, assisting customers, resolving issues, and ensuring a seamless in-store experience. - Led and motivated a team of sales associates, providing coaching and support to enhance team performance and achieve sales targets. - Assisted in day-to-day management tasks, including inventory management, stock replenishment, cash handling, and opening/closing procedures. - Supported in driving sales through strategic floor plans, promotions, and customer interaction, helping to consistently meet store goals. - Demonstrated adaptability and problem-solving skills in a fast-paced retail environment, contributing to both customer satisfaction and operational efficiency.

Customer care agent
Jul ‘22 - Jul ‘23
Optime Group

• Delivered exceptional customer service by assisting passengers, particularly those requiring special assistance, ensuring they had a smooth and positive experience. • Adapted to challenging situations when working with passengers with visible and hidden disabilities, offering personalised care based on individual needs. • Assisted passengers during peak times, including guiding them through security, escorting them to and from aircraft, and ensuring timely arrivals and departures. • Demonstrated stamina and flexibility by handling shifts starting as early as 4am, working long hours, and maintaining energy and focus throughout busy periods. • Developed strong communication skills, collaborating effectively with team members and providing clear, empathetic assistance to passengers. • Gained valuable insights into customer needs, teamwork, and personal growth in a fast-paced, high-pressure environment.

Languages
English - Native
London, UK