With experience as a Retail Operations Specialist at Inditex, I excel in visual merchandising and team leadership. My adaptability and customer service skills ensure operational efficiency and satisfaction in dynamic retail settings. Native English speaker with proven sales success.
- Completed a comprehensive year-long apprenticeship program focused on developing managerial skills across front and back-of-house operations. - Gained hands-on experience in visual merchandising, ensuring the store layout and product displays aligned with brand guidelines to drive customer engagement and sales. - Provided exceptional customer service, assisting customers, resolving issues, and ensuring a seamless in-store experience. - Led and motivated a team of sales associates, providing coaching and support to enhance team performance and achieve sales targets. - Assisted in day-to-day management tasks, including inventory management, stock replenishment, cash handling, and opening/closing procedures. - Supported in driving sales through strategic floor plans, promotions, and customer interaction, helping to consistently meet store goals. - Demonstrated adaptability and problem-solving skills in a fast-paced retail environment, contributing to both customer satisfaction and operational efficiency.
• Delivered exceptional customer service by assisting passengers, particularly those requiring special assistance, ensuring they had a smooth and positive experience. • Adapted to challenging situations when working with passengers with visible and hidden disabilities, offering personalised care based on individual needs. • Assisted passengers during peak times, including guiding them through security, escorting them to and from aircraft, and ensuring timely arrivals and departures. • Demonstrated stamina and flexibility by handling shifts starting as early as 4am, working long hours, and maintaining energy and focus throughout busy periods. • Developed strong communication skills, collaborating effectively with team members and providing clear, empathetic assistance to passengers. • Gained valuable insights into customer needs, teamwork, and personal growth in a fast-paced, high-pressure environment.