Ludmila Ghimpu-Mastrh
I am a passionate, hard working individual who likes to come to work every day with a positive and supportive mindset to allow me to make the most of what the day brings. My caring and attentive nature makes me successful with building relationships with clients and colleagues that are meaningful and lasting. My diverse background allows for me to see all perspectives and come at challenges with a unique approach that brings the best solution for both client and company. Working in the luxury industry since 2016 across multiple countries has given me a varied range of experience and passion within the industry.
In my previous role as a Senior Jewelry Sales Associate and Team manager at Multibrand Jewelry boutique in Odessa Ukraine , I honed my skills in inventory management, sales reporting, and customer satisfaction improvement. My dedication to excellence was recognized when I received the Employee of the Year Award for increasing customer satisfaction levels from 76% to 87% in just one year. It wasn't just about selling pieces; it was about creatively matching each client with the perfect symbol of their taste and story, leading to a 15% surge in our average transaction value.
I highly recommend Ludmila for her great selling skills, high sense of responsibility and commitment into her duties including the BOH.