Funmi Sofowora

Head Office, Harrods Analyse and interpret national and local data, alongside using research and Harrods Website inspection, to update policies, practices, expectations, targets, and luxury personal shopping methods. Set clear targets for customer inquiries the expected targets achieved and the quality of response with a natural tone the same for each customer. Within Harrods department, I was able to: Devised and implemented a positive attitude and effective sales progression, leading to consistently achieving the established sales and new customers to purchase twice as much merchandise, resulting in a 50% increase in the department's sales. Formulated and executed compelling seasonal promotions, resulting in over 40% increase in-store sales for five consecutive months in the year 2020-2021. Expert customer and retail intern offering experience in retail customer service and digital transaction sales. focused on exceeding team goals and increasing morale in a new and challenging environment Key responsibilities: • Prepared and delivered customer loyalty cards across a range of brands with Customer service on the second floor. • Ensured luxury personal shopping remained in line with the Harrods standard whilst tailored to the shop floor, newly refurbished departments, and offices. • Work collaboratively with a team of 8 other sales associates to decide strategic sales solutions to achieve and exceed the department's monthly sales goods. • Proficient in cash management on transactional services. • Conceptualized and enforced a customer loyalty program that prompted both existing and new consumers to purchase twice as much, resulting in an increase in the department's sales. • On-site Harrods Superbrands locations included Harrods Superbrands: • Issey Miyake Ladieswear Loewe RTW Louis Vuitton Menswear • Prada Menswear • Ermenegildo Zegna Chanel RTW Dior Menswear • Balenciaga Menswear • Amiri Fashion Lab.

Working for a retail department store and fashion retail outlet, reporting to the store Manager. Responsible for advising customers and processing sales across all products and services. • Great news and existing customers, tailoring services and selecting appropriate products to meet their needs and expectations. Key Achievements/Projects: • Achieved up to 110% of target and held the record for highest festive seasonal sale month in the store's 10-year history, • Designed the spring 2017 in-store display which led to store acknowledgement Fashion & Home Co store in the UK.