I have hands-on retail experience at ZARA, excelling in customer service, styling, visual merchandising, and POS operations. I thrive in fast-paced environments, consistently achieve sales targets, and maintain strong attention to detail, with a genuine passion for fashion and adaptability across shop floor tasks.
Delivered exceptional customer service and styling advice, building lasting client relationships. Consistently achieved an 85% capture rate of KPIs and maintained a high customer satisfaction rating. Managed stock replenishment, product rotation, and visual merchandising to meet company standards. Handled transactions, exchanges, and returns efficiently using POS systems. Developed strong teamwork, communication, and time management skills in a fast-paced retail setting. Gained skills in visual presentation, client engagement, and achieving daily sales targets.
Prepared and served beverages while ensuring high-quality presentation and customer satisfaction. Maintained cleanliness and efficiency in a busy environment, managing time effectively during rush hours. Enhanced communication and multitasking abilities while handling multiple customer orders. Built strong customer rapport and learned to provide personalised service in hospitality settings.
Captured live performances and behind-the-scenes content for Tems' creative team. Edited and curated visual material for press and promotional use, ensuring brand consistency. Collaborated closely with artists and creative directors, enhancing adaptability and teamwork. Strengthened visual storytelling, attention to detail, and ability to work efficiently under pressure.
She’s very diligent and easy to work with.