Aftersales
Fashion luxury brand Retail ·Logistics ·Fashion ·Office ·Analytics ·Communication ·B2C Excel •Implemented efficient administrative processes •Presented superior customer service and support •Controlled inventory levels to ensure product availability •Crafted comprehensive repairs of leather goods •Skilled in restoring custom jewellry pieces
Traditional cobbler trade B2C ·Trading ·Communication ·Customer service ·Data storage •Managed cobbler shop operations from order logistics to client service •Ensured clients received made-to-measure and repair services for shoes and leather goods •Handled administrative tasks and till operations •Delivered excellent customer experience with each appointment
•Shoes repair •Resolving and reheeling •Heel recovery •Admin system •Mobile position •Sourcing
•Expertly handled reconditioning, including resoling and reheeling of shoes •Successfully recovered valuable damaged heels for resale •Revitalized various small leather goods to pristine condition •Rigorously cleaned to maintain superior quality standards •Strategically managed stock levels to minimize out of stocks •Proactively sourced new shoe materials and components
Prosthetic medical device company B2C ·Healthcare •Scheduled in-person appointments to accurately measure clients •Monitored inventory levels of prosthetics and supplies •Fabricated custom orthopedic devices from start to finish •Expertly fitted and delivered prosthetic solutions to customers
B2C •Expertly performed maintenance and repair services for shoes, leather goods, handbags and other items •Implemented safety protocols to ensure quality workmanship on all projects