Muwahib Muse

Conducted in-depth analysis of HDI card transaction data to identify customer spending patterns, peak periods, and sales performance across venues.- Performed budget analysis, reviewing spend against forecasts and identifying variances to support financial planning.- Developed data driven recommendations to improve profitability, customer loyalty, and operational efficiency.- Produced detailed reports with key findings, data visualizations, and actionable insights for the finance team.- Delivered a final presentation to senior management, clearly communicating complex financial information.- Participated in cross-functional meetings with operations, marketing, and finance teams, gaining an understanding of how collaboration between departments drives effective decision-making.- Strengthened analytical, reporting, and communication skills while gaining exposure to head office finance operations.

Delivered exceptional customer service in a fast-paced luxury retail environment, supporting sales and ensuring impeccable presentation standards. Assisted customers with product selection and transactions, maintained stock displays, and upheld Harrods' high brand standards. Demonstrated flexibility and professionalism while contributing to a positive team atmosphere during peak trading periods.

Delivered excellent customer service by taking orders accurately and efficiently in a high-volume environment.- Prepared food items to quality standards while ensuring cleanliness and safety compliance.- Operated POS systems and handled cash transactions with accuracy.- Supported team performance and achieved KPIs consistently. Also won employee of the multiple times.

Meet customer expectations and represent the brand in a high-value environment Provide quality service and collaborate effectively in a team Cash handling and meeting key performance indicators (KPIs).