With over four years at Sunglasses Hut, I excel in customer service and sales. I adapt quickly to new systems, thrive in dynamic environments, and am flexible with shifts, showcasing strong multitasking skills on the shop floor. Native English speaker.
• Led weekly meetings with clients to address needs, manage expectations, provide updates on open issues and deliver exceptional service. • Diagnosed and resolved customer system issues, ensuring effective priority management and escalation control to minimize downtime. • Completed handovers from the implementation team to support, ensuring a smooth post-go-live transition through System Acceptance Testing (SAT) and pre-handover checklists. • Developed practical expertise in SAP Business One and Körber WMS by managing customer inquiries and resolving issues directly within these systems. • Adhered to a rota for responding to critical client queries via phone, ensuring timely support for essential business transactions. • Developed comprehensive training materials, including articles and PowerPoint presentations, for both internal and external audiences. • Attended on-site customer visits to discuss project team handovers to support, ensuring a smooth transition and addressing key concerns.
• Assisting with device repairs such as screen and hardware replacement • Upgrading computer systems from lower OS to higher OS • Developed new skills within a team by helping members fix devices such as hardware issues • Collated issues customers were having with their systems and found solutions with my team to satisfy the customers • Developed an understanding of the different types of clients, and issues they have understanding that everyone has different needs and learning how to handle different potential scenarios in industry
• Adjusting to evolving till systems and procedures demonstrated my ability as a fast learner • Navigating complex situations has provided opportunities to enhance my critical thinking skills and develop effective solutions under pressure. • Flexibility with shifts especially working in the airport where shifts started as early as 5:30 am and ended 10:30 pm • Working on shop floors has allowed me to multitask by satisfying clients and keeping sales high whilst undertaking other activities in the store at the same time.