Anete Picka

• Oversaw Outer London area – 12 locations, 6 standalone stores and concessions. Combined turnover of 6M. • Total headcount of 45+ employees. • Record area in sales in 2021 +50% comp and 2022 +5% comp, new store opening and preparation for Mega store refit in 2023. • Monitored daily sales, core KPI& soft KPI achievement across the areas identifying strength and opportunities with in. 5 Store Manager awards won for 2022 performance in categories- best sales vs comp, best stock take, best CRM capture, best lift in ATV, best SS. • Assisted Retail Operations with project development team, trialed and rolled out-live SS availability, successful click and collect launch. • Accomplished Top area for e-learning completion rate 2021/2022/2023. • Delivered overall area NPS score of 95% and Mystery shop at 85%.

• Team of 15 with 2M turnover. • Recovered YTD deficit by 25% over 6 month period.. • Enrolled new Service Leader training program to the rest of the management team in store and region. • Reduced stores shrink by 30% over 3 month period. • Delivered positive comp in 2019 and achieved ¾ quarterly store bonuses.

• Team of 16 (stock supervisor, 10 BOH employees, 5 cashiers and head cashiers) • Closed FY 2018 with positive spread 10 and conversion up by 15% vs. LY. • In charge of stores Recruitment, scheduling, payroll submission. • Ensured Health and Safety procedures are always complied with. • The investigations of Customer Satisfaction Levels and resolving any issues; • Ensured that stockrooms standards are in line with companies expectations. • Maintained stock file accuracy and cleared any discrepancies. • Organized clientelling events in cooperation with marketing team for Deloitte and Vogue UK reaching the set sales targets for the events.

• Team of 25 including 3 supervisors, 14 M turnover • Ensured an elevated level of sales and service is practiced by all associates; lead by example. • As anacting up Store manager received a quarterly mystery shop of 92%. • Ensure all sales-related policies and procedures are maintained daily. • Demonstrated an in-depth knowledge of the merchandise, and develop product knowledge among selling staff,daily,weekly training sessions; • eBuild and maintaidn repeat clientele by utilizing personal client book and assisting staff with utilizing theirs • Oversaw physical security, store cash controls, and inventory management, store passing with excellence every LP audit.