Dumondt Belizaire

Oversee every aspect of a Southern/Central territory that expanded from 17 to 21 locations, including full-price stores, factory outlets, and multiple high-profile and flagship locations. Lead a peak-season team of up to 1,900. • Developed a selling culture with very high standards and significantly improved every aspect of the business • Led multiple underperforming markets to top-quartile results within 12 months • Exceeded sales expectations every year – averaged 110% vs. plan with 8% comp sales growth • Consistently ranked in the top 2 company-wide for total sales, outperforming larger, higher-traffic territories • Drove the average customer spend (ATV/UPT mix) to 1st in all of North America • Increased Net Promoter Scores (NPS) to 1st in North America – surpassed flagship, luxury-tier territories • Delivered record-breaking conversion and retention metrics, exceeding expectations each year • Raised the omnichannel fulfillment rate from 89% to 97% – a key internal focus • Maximized efficiency in every location and area of the business – surpassed annual profit targets by 10%+ • Consistently ranked in the top tier for audit, shrink, and compliance scores • Delivered best-in-class inventory accuracy, consistently reducing aged stock and improving sell-through rates • Created new operational and inventory processes that were adopted by other territories • Piloted labor optimization, merchandising, clienteling, and digital tool initiatives that rolled out company-wide • Directed several store openings, remodels, and resets across multiple states • Built an outstanding culture with a high level of communication, engagement, recognition, and retention • Ranked 1st in the company for employee engagement each year – raised scores by 16 points • Improved leadership effectiveness scores YOY by double digits • Ranked among the best in the company for staff retention – reduced attrition by more than half • Introduced volunteer initiatives that improved talent pipelines and reduced leadership time-to-hire by 12% • Recruited and hired 20+ new store directors and assistant store managers • Recognized as a top talent developer with more internal promotions than similar territories • Built strong community partnerships – hosted events that increased foot traffic by 6% and raised $45,000 • Frequently chosen to host executive visits, lead regional summits, and mentor new leaders

Turned around a struggling 15-store district with a team of up to 500. Accountable for all retail and salon operations. • Exceeded all revenue expectations – surpassed sales plans and LY sales by an average of 8% • Dramatically improved the customer experience – raised customer satisfaction scores by 35 percentage points • Implemented new labor and shrink controls that helped improve profitability • Launched an initiative with Ronald McDonald House that increased loyalty signups by 4% and raised $8,500 • Recruited 30+ managers, stylists, and advisors; promoted 13 top performers to leadership roles • Oversaw the onboarding and training of several new general managers • Conducted beauty & career workshops in partnership with the Boys and Girls Club (200+ youth engagements)

Oversaw 13 large supercenters (average: 200,000 square feet). Led a team of up to 5,500 including 13 store directors. • Guided the team through a challenging pandemic with fluctuating regulations and safety protocols • Coached teams to provide an exemplary customer experience during a time of escalated customer demands • Collaborated with corporate partners on operational, supply chain, and training enhancements • Implemented new directives that reduced waste/shrink and greatly improved sales and profit performance • Created a training program that helped reduce turnover – this was adopted across the region • Developed new operational methodologies that rolled out to multiple markets • Spearheaded regional charitable fundraising efforts – secured matching funds and grew donations 22% YOY

Successfully turned around a consistently underperforming district with up to 23 locations. Led a team of up to 250. • Developed a strategy that resulted in substantial improvements in consistency, execution, and productivity • Drove sales and profit to unexpected heights while improving customer satisfaction and other KPIs • Implemented new directives that cut shrink in half – improved from 4.89% to 2.48% • Recruited 50+ new managers and associates externally; developed and promoted dozens of leaders internally • Created a staff volunteering initiative and significantly improved community outreach efforts

Oversaw 19 locations with complete accountability for all store operations. Led a team of 6 district managers. • Implemented new financial controls and systems that helped increase revenue and improve profitability • Strengthened loss prevention awareness and significantly improved shrink results • Built strategic vendor partnerships that helped improve supply chain reliability and the customer experience • Created multiple training programs that greatly improved consistently and performance