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Michelle Ruales

Retail Sales Assistant
About

With over 4 years in retail, I excel at enhancing shopping experiences and visual merchandising, boosting sales by 80%. Fluent in English and Spanish, adaptable to dynamic environments, my skills in inventory management and customer service are unparalleled. Passionate about delivering excellence on the shop floor.

Previous Brands
Burger King
Piccadilly Circus
Surrey Quays
Travelodge Hotel
Work Experience
ASSISTANT MANAGER
Jan ‘20 - Jan ‘23
Burger King

• Closely monitored inventory items and supervised team members food preparation and handling procedures to ensure they observed health and safety standards. • Balanced the restaurant cash register daily, reconciled transactions, and made bank deposits. • designed and led food service training programs for staff to learn how to work at multiple workstations and offer friendly guest service. •

RETAIL ASSISTANT
Jan ‘17 - Jan ‘20
Surrey Quays

• Provide shopping advice to clients and help locate required products. • Deliver an excellent shopping experience by resolving all customer complaints. • Arrange and label goods and conduct price audits to address discrepancies. • Increased sales by 80% through visual merchandising. • Saved more than £150K in 2019 by eliminating excessive inventory.

RETAIL SALES ASSISTANT
Jan ‘16 - Jan ‘17
Piccadilly Circus

• Processed cash and card payments for purchases and returns. • Ensured all purchased products were nicely presented when bagged up. • Retrieved items from the stock room when required, such as when the customer tries on an item and does not like it. • Put clothes aside for 48 hrs at customers requests • Processed cash, card and mobile payments and had a perfect balance till.

RECEPTIONIST
Jan ‘14 - Jan ‘16
Travelodge Hotel

• Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 20%. • Orderednand distributed office supplies and achieved a 15% underspend on budget through supplier price negotiation. • Performed a variety of general admin tasks including handling cash and credit payments. • Logged in and filed incoming documents and client information whilst adhering to GDPR requirements.

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Outlet
Languages
Spanish
English
Education & Training
Lewisham college
‘14 - ‘15
English C1
Lewisham college
‘14 - ‘15
BTEC IT Level 2
Lewisham college
‘13 - ‘14
English B2
Lewisham college
‘13 - ‘14
BTEC IT Level 1
Lewisham college
Unknown - ‘16
Business Level 1