With over 4 years in retail, I excel at enhancing shopping experiences and visual merchandising, boosting sales by 80%. Fluent in English and Spanish, adaptable to dynamic environments, my skills in inventory management and customer service are unparalleled. Passionate about delivering excellence on the shop floor.
• Closely monitored inventory items and supervised team members food preparation and handling procedures to ensure they observed health and safety standards. • Balanced the restaurant cash register daily, reconciled transactions, and made bank deposits. • designed and led food service training programs for staff to learn how to work at multiple workstations and offer friendly guest service. •
• Provide shopping advice to clients and help locate required products. • Deliver an excellent shopping experience by resolving all customer complaints. • Arrange and label goods and conduct price audits to address discrepancies. • Increased sales by 80% through visual merchandising. • Saved more than £150K in 2019 by eliminating excessive inventory.
• Processed cash and card payments for purchases and returns. • Ensured all purchased products were nicely presented when bagged up. • Retrieved items from the stock room when required, such as when the customer tries on an item and does not like it. • Put clothes aside for 48 hrs at customers requests • Processed cash, card and mobile payments and had a perfect balance till.
• Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 20%. • Orderednand distributed office supplies and achieved a 15% underspend on budget through supplier price negotiation. • Performed a variety of general admin tasks including handling cash and credit payments. • Logged in and filed incoming documents and client information whilst adhering to GDPR requirements.