Open to Permanent
Open to Permanent
Stela Kuqali
Dynamic and results-driven professional with a strong background in
face-to-face selling and customer service.
About
I bring strong high street retail experience as a sales assistant and team lead, excelling in customer service, till operations, stock management, and sales promotions. I adapt quickly to new environments and consistently deliver excellent service in fast-paced settings. Fluent in English and Albanian.
Previous Brands
Russell & Bromley
Geox Store
Whistle Stop
BIG-MARKET
Work Experience
Sales Assistant
Oct ‘24 - Now
Russell & Bromley
Customer service. Maintenance of stockroom and stock
Team Leader
Mar ‘23 - Oct ‘24
Geox Store
Customer service. Engage with the customers. Given responsibility to open and close store. Trained new employees in proper procedures and company policy
Sale Assistant
Mar ‘22 - Mar ‘23
Geox Store
Customer service. Maintenance of stock and stockroom. Engage with the customers
Sales Assistant
Jan ‘22 - Feb ‘22
Whistle Stop
Serving customers at the till
Customer Service Assistant
Jun ‘19 - Jun ‘20
BIG-MARKET
Customer service. Maintenance of stock. Sales promotions. Day to day store maintenance. Serving customer at the till
Retail Experience
Store Approvals
Selfridges (via Dweet)
Retail Category
High street
Work Environment
High street store
Product Category
Womenswear
Menswear
Leather goods
Accessories
Footwear
Responsibilities
Greeting
Client Help
Complaint handling
Client Advising
Upselling
Cash register
Returns & Exchanges
Transactions
Online orders fulfilment
Delivery processing
Stockroom management
Order preparation
Open/closing store
Store Maintenance
Languages
Albanian - Native
English - Fluent
Education & Training
University of Westminster
‘24 - ‘25
Business management and Marketing
Kingston College London
‘23 - ‘24
Level 3 BTEC National Diploma
Kingston College London
‘22 - ‘23
Level 3 BTEC First Certificate in Business Marketing, Business Finance, Personal Finance
Kingston College London
‘21 - ‘22
Level 2 BTEC First Certificate in Business Principles of Marketing, Finance, Business Support, Enterprise the world of business
Kingston College London
‘20 - ‘21
ESOL Level 1 - Skills for Life Listening and Speaking, Reading and Writing
Kingston College, London
Unknown - ‘21
GCSE English Language
Kingston College, London
Unknown - ‘21
GCSE Maths & Citizenship Studies
Besnik Syke
‘17 - ‘20
Diploma e Matures Shteteore in Sciences, Maths, English, Geography, History, Psychology
CBS Student Exchange program
Unknown - ‘25
GEB Certificate: Business response to climate change
Kingston College London
Unknown - ‘22
Diploma of Higher Education: Business Management