Danish Javaid

• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs • Evaluated employee performance on Daily basis and coached and trained 45 team members, increasing quality of work and employee motivation • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures. • Identified and corrected deficient performance and behaviors to achieve maximum productivity. • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office

• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close. • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. • Achieved sales goals and service targets by cultivating and securing new customer relationships • Capitalized on customer up-sell opportunities resulting in 30% increased revenues.

• Engaged with customers to effectively build rapport and lasting relationships. • Increased sales by offering advice on purchases and promoting additional products • Provided positive first impressions to welcome existing, new and potential customers. • Trained and developed new sales team associates in products, selling techniques and company procedures.

sciences, Rawalpindi FEBRUARY 2008 — JANUARY 2010