Fiss Zewdie

• Supervise the training, development, and motivation of the new starters to achieve the highest possible levels of customer service and performance with the help of the Brand Development Manager • Support the Manager with various daily duties such as supervising the shop floor and management of breaks • Lead by example, acting as a sales and service ambassador to inspire exceptional customer service within the team • Observe and coach the team to ensure they are maximising every sales opportunity • Providing constructive feedback based on the level of service experienced. • Ensuring that sales targets are reached for the team by supporting the manager through communication tools • Help to communicate corporate announcements and conveyed in an accurate manner • Work with VM to adhere to company shop floor standards and make sure that stockrooms and warehouses are in line with company expectations. • Build strong working relationships within Selfridges and the Fiskars Group such as Visual Merchandise and HR

• Supervise the team to optimise the customer experience as part of TWC multi-channel strategy • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance • Ensure that customer service standards are adhered to and business opportunities are maximised. • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising so, it is reflective of the brand • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times

• To provide excellent customer service and surpassing customer expectations at every Opportunity • To identify customer needs and answer product related questions. Be able to respond to queries on product's price, features and benefits • To ensure that all customers' mail orders are completed efficiently and on time • To take every opportunity to capture customer data to expand TWC database and encourage customer loyalty

• Assist the Retail Store Manager in planning and implementing strategies to attract customers • Coordinate daily customer service operations (e.g. sales processes, orders and payments) • Track the progress of weekly, monthly, quarterly and annual objectives • Monitor and maintain store inventory • Evaluate employee performance and identify hiring and training needs • Supervise and motivate staff to perform their best • Coach and support new and existing Sales Associates • Monitor retail operating costs, budgets and resources • Suggest sales training programs and techniques • Communicate with clients and evaluate their needs • Analyze consumer behavior and adjust product positioning • Handle complaints from customers • Research emerging products and use information to update the store's merchandise • Conduct regular audits to ensure the store is functionable and presentable • Make sure all employees adhere to company's policies and guidelines • Act as our store's representative and set an example for our staff

• Leading and developing a team and delivering excellent customer service that in turn helps maximise sales for the business, both in stores and online. • Ensuring the store standards support the Moss Bros brand image. • Supporting the Store Manager in delivering a plan to meet commercial targets. • Every (potential) customer leaves the store with the view that Moss Bros can offer them expertise and assistance so they can dress with style and pride. • Sales results and other KPI's in retail and hire are delivered against target. • Performance development plans delivered for all employees. • High level of visual store standards consistently delivered. • Stock is managed in compliance with process. • Creating a happy, healthy and safe team environment.

- Coaching and mentoring children to develop tennis skills aged 4 - 10. - Helping children develop their performance through coaching a variety of tennis techniques including forehand, backhand and serving etc.. - Creating a safe environment for the kids to participate in. - Encouraging participants in the group to participate in all activities and push themselves to achieve optimal performance. - Encouraging team work and sportsmanship between groups to develop soft skills. - Organising and planning activities beforehand to ensure smooth delivery.

• Maintained an up-to-date awareness and knowledge of the retail industry and any competitor activities in order to retain and improve market share • Attended team briefings, cascading relevant and timely information to the staff and raising any issues from the previous day in order to improve service levels • Held regular team meetings with staff to energise and motivate the team to succeed in achieving their sales targets and personal goals • Scheduled staff rotas and dealt with sickness and other absences ensuring the full complement of staff were present at the store • Investigated and responded to customer complaints and comments in line with company protocols and policies • Navigated the shop floor on a regular basis, discussing issues with colleagues and staff as well as listening to customer comments and resolving any urgent issues • Demonstrated confident leadership, good decision making and a commitment to delivering excellence in customer service

• Responsible for profitably running the department, maximising company's profit through achievement of sales targets whilst minimising costs and overheads • Interpreted current trends in order to develop strong forward planning and analysed sales figures to increase revenue • Managed the staff by conducting team briefings in the morning, delegating jobs and informing the staff of any company and store updates • Held regular team meetings to energise and motivate the team to succeed in achieving their sales targets and personal goals • Carried out regular staff appraisals and performance reviews, scheduling rotas and dealing with sickness and other absences • Identified staff requirements, managing the selection and interviewing of appropriate candidates, induction training and on-going personal development • Implemented business objectives and performance, new initiatives and other activities with the team, reporting successes and issues to senior managers on a regular basis • Organised a calendar of in store promotions and events, advertising special offers and discounts on products as well as promoting store cards • Increased staff morale and created excellent and beneficial working relationships within the team, colleagues and senior management

• Responsible for managing and developing branded marketing campaigns to promote the companies services and products using various strategies such as media advertising, direct mail, company websites and promotional events • Conducted research and analysed market trends, identifying target markets and how best to reach them • Developed strong and effective branding strategies based on results of detailed and accurate research within the consumer demographic • Planned and managed several types of brand development campaigns from concept to completion and ensured costs, resources and campaign milestones were achieved • Managed a team of branding executives, setting targets for campaign results and providing staff with strong and clear leadership • Increased staff morale and created excellent and beneficial working relationships within the team • Prepared reports and data analysis on the effectiveness of brand marketing strategies and campaigns • Developed and implemented initiatives to drive the business forward and maximising market reach • Liaised with professional teams from other departments and maintained productive working relationships