Khun Myo Thant Ko
With over four years’ luxury and fast-paced retail experience, I excel in sales, customer service, and shop floor operations. Skilled in POS, inventory, and team leadership, I consistently deliver high standards and adapt quickly to new teams and retail environments.
Oversaw daily store operations, process optimisation, and workflow improvements. Managed sales transactions and inventory using Odoo POS, ensuring accuracy in reporting and stock control. Built dashboards in Excel and CRM systems to visualise KPIs and trends. Presented insights to senior stakeholders to support strategic and commercial decisions. Lead and manage daily operations within a luxury retail environment, ensuring exceptional service standards. Handle customer complaints and escalations professionally, making fair and balanced decisions. Coach and develop team members through structured feedback and clear expectations. Drive team accountability and ownership to improve performance and customer satisfaction. Identify trends in customer feedback to improve service delivery and operational efficiency.
Developed reports and dashboards to enhance KPI visibility and operational performance. Analysed inventory adjustments and sales anomalies to improve stock accuracy. Supported internal communication via performance and shift reports. Coordinated inventory and order processes to improve availability and reduce shrinkage.
Managed end-to-end store operations including sales, scheduling, compliance, and workflow improvements. Delivered training and coaching to improve staff capability and service quality. Analysed sales and operational data to identify efficiency gains and optimise processes. Partnered with senior management to execute marketing initiatives and enhance customer engagement.
Supervised day-to-day operations and staff of 10–15 team members. Monitored KPIs including sales, speed of service, and customer satisfaction. Provided hands-on leadership to improve team productivity and customer retention.