With my retail expertise at Pret A Manger, I excel in delivering exceptional customer service, achieving sales targets, and offering personalised advice. Fluent in English with basic Spanish and Yoruba, I adeptly handle diverse client needs in fast-paced settings, showcasing strong team collaboration and adaptability.
• Gained insight into a wider perspective of how to communicate, more also how to treat patients and satisfy their need.
Raise money for the poor by talking to the public, this consisted skills such as being confident persistent.
• Speaking to customers about what hairstyles they would like done • Being able to persuade and negotiate the price with them • Fulfilling their needs • Having to buy specific products- run errands • Planning meetings and taking detailed minutes • Answering and directing phone calls • Writing and distributing emails, correspondence memo
• Delivering exceptional customer service at all times, being first point of contact for all customers • Skilled at dealing with complex customer queries and confrontational circumstances understanding when to escalate where necessary • Providing customers with bespoke & tailored beauty / product advice • Strong relationship management skills - confidently building lasting relationships with customers, and colleagues and communicating with other stakeholders • Familiar working in a busy, fast paced and challenging environment • Responsible for operating the cash register accurately and efficiently as well as handling cash and credit transactions • Great team player who is able to work cohesively and effectively with others • Responsible for stock control and overall replenishment of stock - ensuring a tidy, well-kept and replenished store always • Independently keeping up to date within store products and consistently up selling products and promoting add on sales • Regularly meeting personal sales targets as well as wider company targets