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Tamanna Ullah

hardworking, friendly, and adaptable individual with excellent customer service skills strong attention to detail
About

As an adaptable professional with retail management experience, I've excelled in roles like Sales Trainer at Fw Beauty and Sales Associate at Clarks. My strengths lie in providing excellent customer service, driving sales, meeting targets, and handling various operational tasks. Proficient in English, my diverse expertise spans high street boutiques to shopping centres.

Previous Brands
Clarks
Fw beauty
getir
Greggs
Marriott Hotel
Primark
RS Worldwide
Superdrug
Russell & Bromley
Work Experience
Supervisor
Mar ‘24 - Now
Russell & Bromley

Overseeing administrative functions including call management, email correspondence, and procurement of supplies with a focus on punctuality and attendance.Ensuring impeccable customer service delivery by mastering Best Sellers and Promotions knowledge, and meticulously aligning displays with visual merchandising standards.Maintaining Branch/Department cleanliness to the highest standards and promptly communicating repair or renewal requirements to Management.Exemplifying exceptional personal presentation, demonstrating composure and professionalism in high-pressure situations.Executing Management's directives promptly and efficiently.Conducting training sessions in strict adherence to company training protocols, service styles, and collaborating closely with Management.Serving as a paragon of leadership by translating the manager's vision into actionable strategies for the team.Cultivating alignment with Brand objectives to drive a unified approach towards achieving the company's strategic goals.Monitoring individual sales performance and targets, offering guidance, training, and motivation as needed.Managing Store administration, ensuring stock security, and overseeing Cash Desk operations with precision.Leading by example to maintain elevated staff morale, appearance, punctuality, and conduct standards.Facilitating effective communication among staff and the management team on all pertinent matters.Upholding the pinnacle of professional service excellence at all times.Strategically planning and evaluating both Window and Interior displays in accordance with the display guide

Team Leader/sales trainer
Dec ‘22 - Now
Fw beauty

- Created and maintained a monthly rota, ensuring adequate staffing coverage. - Authorized holiday requests and managed attendance, monitoring lateness and sickness. - Recorded staff warnings and addressed any performance issues. - Handled customer emails and direct messages, providing excellent service and support. - Managed the Shepherds Bush click and collect service, ensuring smooth operations. - Monitored cash flow and handled banking responsibilities. - Addressed customer complaints promptly and effectively, striving for customer satisfaction. - Oversaw staff appearance and behavior, ensuring adherence to company standards. - Managed stock ordering to maintain inventory levels. - Coordinated delivery management, ensuring timely and accurate shipments. - Organized staff breaks to ensure a smooth workflow and employee well-being. - Ensured adequate staffing coverage at all times, delegating tasks as needed. - Managed the distribution of flyers to promote the business. - Monitored performance targets and provided guidance to achieve them. - Maintained high cleaning standards to create a pleasant environment for customers and staff. - Supported training and development initiatives to enhance team members' skills and growth.

Sales Assistant
Dec ‘21 - Jul ‘22
getir

Warehouse operative

Waitress
Jan ‘21 - Sep ‘22
Marriott Hotel

1. Customer Service: Delivering exceptional client service to a high volume of customers requires strong interpersonal and communication skills. 2. Time Management: Handling 200 customers per shift during peak times requires effective time management to ensure efficient service. 3. Attention to Detail: Setting up tables for multiple meals and maintaining a clean environment demonstrates your attention to detail. 4. Multitasking: Managing various tasks like making beverages, serving customers, and performing maintenance shows your ability to handle multiple responsibilities simultaneously. 5. Adaptability: Working in a fast-paced environment and being able to adapt to changing circumstances is crucial for success in your role.

Sales Associate/Key Holder
Dec ‘18 - Now
Clarks

- Effectively selling shoes and accessories using clarks product  training . - Supporting the maintenance of high retail standards both in the front and back of the store. - Helping achieve key store KPIs by delivering sales and training at target levels. - Delivering a great brand experience by staying up to date with product knowledge and utilizing technology. - Keeping the sales floor and back of house areas in top shape to maintain high brand and retail standards. - Putting stock away in the correct places and keeping the stockroom aisles clear. - Following Health and Safety procedures and representing the Clarks brand at all times. - Following cash and stock security procedures to company standards. - Regularly reviewing your own performance and maintaining a personal development plan.

Retail Experience
Retail Category
High street
Work Environment
Boutique
Shopping centre
Product Category
Womenswear
Watches & Jewelry
Beauty & Fragrances
Leather goods
Menswear
Responsibilities
Returns & Exchanges
Aftercare
CRM
Client Help
Product demos
Languages
English - Fluent
Bengali - Fluent
Urdu - Fluent
Education & Training
Creative College London Shoreditch Sydenham School, Dartmouth
Unknown - ‘18
A-Level or equivalent in Graphic design