Tamanna Ullah

hardworking, friendly, and adaptable individual with excellent customer service skills strong attention to detail

As an adaptable professional with retail management experience, I've excelled in roles like Sales Trainer at Fw Beauty and Sales Associate at Clarks. My strengths lie in providing excellent customer service, driving sales, meeting targets, and handling various operational tasks. Proficient in English, my diverse expertise spans high street boutiques to shopping centres.

Previous Brands
Fw beauty
Marriott Hotel
RS Worldwide
Work Experience
Team Leader/sales trainer
Dec ‘22 - Now
Fw beauty

- Created and maintained a monthly rota, ensuring adequate staffing coverage. - Authorized holiday requests and managed attendance, monitoring lateness and sickness. - Recorded staff warnings and addressed any performance issues. - Handled customer emails and direct messages, providing excellent service and support. - Managed the Shepherds Bush click and collect service, ensuring smooth operations. - Monitored cash flow and handled banking responsibilities. - Addressed customer complaints promptly and effectively, striving for customer satisfaction. - Oversaw staff appearance and behavior, ensuring adherence to company standards. - Managed stock ordering to maintain inventory levels. - Coordinated delivery management, ensuring timely and accurate shipments. - Organized staff breaks to ensure a smooth workflow and employee well-being. - Ensured adequate staffing coverage at all times, delegating tasks as needed. - Managed the distribution of flyers to promote the business. - Monitored performance targets and provided guidance to achieve them. - Maintained high cleaning standards to create a pleasant environment for customers and staff. - Supported training and development initiatives to enhance team members' skills and growth.

Sales Assistant
Dec ‘21 - Jul ‘22

Warehouse operative

Jan ‘21 - Sep ‘22
Marriott Hotel

1. Customer Service: Delivering exceptional client service to a high volume of customers requires strong interpersonal and communication skills. 2. Time Management: Handling 200 customers per shift during peak times requires effective time management to ensure efficient service. 3. Attention to Detail: Setting up tables for multiple meals and maintaining a clean environment demonstrates your attention to detail. 4. Multitasking: Managing various tasks like making beverages, serving customers, and performing maintenance shows your ability to handle multiple responsibilities simultaneously. 5. Adaptability: Working in a fast-paced environment and being able to adapt to changing circumstances is crucial for success in your role.

Sales Associate/Key Holder
Dec ‘18 - Now

- Effectively selling shoes and accessories using clarks product  training . - Supporting the maintenance of high retail standards both in the front and back of the store. - Helping achieve key store KPIs by delivering sales and training at target levels. - Delivering a great brand experience by staying up to date with product knowledge and utilizing technology. - Keeping the sales floor and back of house areas in top shape to maintain high brand and retail standards. - Putting stock away in the correct places and keeping the stockroom aisles clear. - Following Health and Safety procedures and representing the Clarks brand at all times. - Following cash and stock security procedures to company standards. - Regularly reviewing your own performance and maintaining a personal development plan.

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Product Category
Watches & Jewelry
Beauty & Fragrances
Leather goods
Returns & Exchanges
Client Help
Product demos
English - Fluent
Bengali - Fluent
Urdu - Fluent
Education & Training
Creative College London Shoreditch Sydenham School, Dartmouth
Unknown - ‘18
A-Level or equivalent in Graphic design