Georga Burnett
With a proven background in high-traffic customer service roles, I excel at managing client interactions and delivering personalised recommendations. Skilled in handling over 200+ customers daily, my experience spans spa, café, and restaurant settings, showcasing my adaptability and dedication to exceptional service in fast-paced environments.
• Scheduled appointments and communicate with advisors via third-party websites. • Oversee daily schedule, manage and arrange treatment bookings for potential clients and hotel • Resolved client queries whilst delivering excellent customer service to current and potential members • Responsible for formulating an EOD financial report of daily sales via the use of Microsoft Excel.
• Memorised over 300+ drinks recipes including modifications and preferences. • Leveraged customer feedback based on offering sample drinks to create new and innovative drink recommendations. • Fulfilled over 200+ customers a day providing both hot and cold drinks, seasonal offerings, and food.
• Warmly greeted and escorted 50+ guests per shift to their assigned tables. • Refined my ability to handle disgruntled customers, therefore, increasing customer satisfaction rates and improving my problem-solving capabilities • Developed time management skills.
• Delivered exceptional customer service in a fast-paced environment by directing 20+ daily inquiries via phone, e-mail and Instagram providing increased efficiency and exceptional client experiences. • Directed and resolved client inquiries and conflicts while also confirming and scheduling hair appointments with potential clients.