Claudine Nkalonatia
With a year's retail experience at Waitrose, I've developed strong customer service and stock management skills. My versatility is demonstrated through cash handling, self-checkout supervision, and strategic sales techniques. Comfortable with food delivery apps, showcasing my adaptability in evolving retail environments.
Manage self-checkout system and improve operational efficiency. Assist customers at tills, handle cash transactions, and address inquiries to enhance overall shopping experience. Oversee and replenish stock to maintain well-organised store and achieve complete customer satisfaction. Supervise off-selling of stock within supermarket and utilise strategic sales methods to clear surplus inventory, leading to reduced wastage and increased profitability. • Operated various food delivery service apps, such as Uber Eats and Just Eat to ensure accurate and timely deliveries, enhance customer convenience, and bolster store's reputation. • Delivered excellent customer service by addressing queries and resolving complex issues on priority basis. • Implemented effective sell reduction techniques to minimise costs and optimise company growth. I took from 2021 to 2022 to increases my pursuit in education in the field of mathematics and customer service
Provided comprehensive clerical and administrative assistance to HR executive, whilst ensuring efficient operations and seamless workflow within department. Employed strong knowledge of IT systems, including MS Office to efficiently monitor diary and project management functions. Led brand marketing and promotional efforts by leveraging and expanding expertise in Google advertising. Monitored competitor campaigns to stay abreast of industry trends and market activities. Fostered seamless collaboration within team, resulting in successful execution of digital marketing campaigns. Recorded and documented meeting minutes to maintain clear and accurate records for future reference. • Demonstrated excellent talent for acquiring and retaining new customers to drive business growth. • Enhanced profits within marketing department by implementing strategic lead generation techniques.
Ensured outstanding customer satisfaction through in-person, phone, and email interactions, whilst consistently meeting and exceeding service standards. Applied personalised sales approach with key focus on individual customer needs to match them with most suitable products. Collaborated with cross-functional departments to convey customer feedback and resolve issues. Managed administrative tasks, such as creating and updating of accounts as well as processing orders. • Accomplished multiple key business objectives by cultivating long-term partnerships with external providers, including hotels and car rental agencies according to customer's preferences. • Maintained positive customer relationships and contributed to overall success of organisation by providing exceptional service and support. Additional Experience
Claudine is working for UnderTheDoormat as a Guest Relations Team Member. She is punctual and she always follows our procedures. She properly represents the company and her review score is way above the average in her team.