Rahel Amalaha

• On site training; introduction to insurance fundamentals • Underwriters and Actuaries; coordinating meetings, distributing meeting notes and actions, updating databases • Report writing • Report presentation • Participated in team, department and client meetings o • Meeting minute taker, action tracker

• Shadowed and assisted BAFTA nominated documentary and short film maker Alex Thomas o • Photographed and filmed entire process for promotional material to be used on various platforms o • Assisted with character preparation for interview, communications with characters, presenters, and hosts in green room and during hair and makeup • Interviewed on the 'This Morning 'show at BBC Studio Works

o Experienced front-of-house team member in a UK flagship branch o Exceptional customer service delivery using effective communication with diverse background of local and international customers, customers and team members to include menu explanation, recommendations based on dietary requirements and health and safety considerations, table service, payment processing, trained in food and allergens safety and barista skills. o Able to work in a fast-paced environment whilst delivering staff training, in a UK flagship branch based at the London Eye o Back-of-house duties: Communicating stock needs, inventory management, coordinating kitchen staff, and maintaining agreed standards. o Team strategy and training contributions; presentation on key process improvement solutions, volunteering for initiatives, and reviewing financial targets i.e. P&L and store profit targets o Soft skills application: Time management, conflict resolution, and teamwork. o Leadership role adoption: Leading the team to meet daily goals. o Health and safety record maintenance o Ongoing creation and improvement of contingency plans.

• Experienced front-of-house team member in a UK flagship branch • Exceptional customer service delivery using effective communication with diverse background of local and international customers, customers and team members to include menu explanation, recommendations based on dietary requirements and health and safety considerations, table service, payment processing, trained in food and allergens safety and barista skills. • Able to work in a fast-paced environment whilst delivering staff training, in a UK flagship branch based at the London Eye • Back-of-house duties: Communicating stock needs, inventory management, coordinating kitchen staff, and maintaining agreed standards. • Team strategy and training contributions; presentation on key process improvement solutions, volunteering for initiatives, and reviewing financial targets i.e. P&L and store profit targets • Soft skills application: Time management, conflict resolution, and teamwork. • Leadership role adoption: Leading the team to meet daily goals. • Health and safety record maintenance • Ongoing creation and improvement of contingency plans.

Inside Success • Creating and developing Inside Success (IS) sales pitch • B2C selling IS's quarterly digital and physical publication IS Mag • B2C selling IS's 3 types of accredited courses for young people aged between 16-24, course content includes; Career guidance/development, employment, training, Marketing, Property Development, Construction and well-being IS Services • Courses are priced between £25 (Taster Day), £300 (3 months development) and £500 (6-month development) • Exceptional selling, persuasion, negotiation and overall communication skills • Retaining and developing core product and services knowledge • Overcoming 'no thank you' from potential customers and turning this into a 'yes' • Managing and tracking my sales during and after each shift and meeting all daily KPI's which translate into commission earnings Peer Outreach Worker & Representative (Internship) Oct 2023 General London Assembly (GLA) Mayor of London Office • Atending team meetings • Presenting report to a group and a panel • Daily shadowing Senior Officer - CYP (Children & Young People) Participation Strategy & Policy • Conducting extensive research into topical issues for reporting purposes • Building a report which will be used to inform the GLA's strategies and polices regarding services it provides for young people in London and Greater London

Mama Codes • Coding tutor -KS2 children for Mama Codes events • Mathematics tutor - Pythagoras theorem, Trigonometry, Probability, and Graphs • Peer-Assisted Learning (PAL) tutor to children aged 6 -1, (KS2 – KS3) - Mathematics, Computer Science, Chemistry and Biology

• Designed and built a pilot website using HTML for an academy • Laptop setup: advance setings configuration, diagnostics, application download (supporting plug-ins), data migration/cleansing, cloud-based file storage i.e., OneDrive • Mobile phone setup: data migration, cloud storage filing • Troubleshooting issues with communications applications i.e., Skype/Zoom/MS Teams • Create and manage repositories i.e., SharePoint, Dropbox, GoogleDocs

• Scheduling conference calls using MS Teams/Zoom and Skype • Creating MS PowerPoint Presentations • Atended and participated in meetings; Team/Commitee/Executive • Managing budgets - MS Excel Income/Expenditure • Email management - review, respond, file emails in folder structures