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Open to Permanent
Open to Permanent

Caroline Gunaratnam

I am a hardworking individual that is very determined and I love to say if you put your mind to it anything is possible.
About

I'm a sales associate with experience at Hugo Boss, skilled in communication and customer service. I adapt easily to dynamic retail environments and excel in delivering exceptional service for premium brands in menswear and womenswear. Passionate about fashion and dedicated to enhancing the shopping experience.

Previous Brands
Hugo Boss, Cambridge and Stratford
Joseph Louis & Co
Springpod
McDonald's
Work Experience
Sales Associate
Sep ‘22 - Jul ‘24
Hugo Boss, Cambridge and Stratford

Working at BOSS (HUGO BOSS), a prestigious premium fashion brand, has been transformative. During my tenure, I've significantly enhanced my confidence, honed my communication skills, and acquired invaluable insights into the fashion industry and business. These skills have been instrumental in complementing my ongoing university course in fashion communication and branding. Working at BOSS has equipped me with a diverse skill set, proving to be a truly enriching and beneficial experience

Accountant (work
Jul ‘21 - Jul ‘21
Joseph Louis & Co

• Gathered information and entered data into the computer system. • Analysed costs and revenues to project future trends. • Used advanced software skills to produce high-quality documents, reports, and presentations. July 2021 - July 2021

Fashion
Jun ‘21 - Jul ‘21
Springpod

• A sound understanding of the inner-workings and concepts related to Fashion and the ability to identify the skills needed to pursue a career in this sector. • The ability to successfully apply knowledge gained by completing quizzes, interactive exercises and activities. • A better understanding of the career pathways within Fashion. • Knowledge of key employability and transferable skills, as well as a sound awareness of employer expectations.

Crew Member
Mar ‘21 - Jul ‘22
McDonald's

• Worked hard to learn all required tasks quickly to maximise performance. • Maximised customer satisfaction by quickly addressing and resolving complaints with food or service. • Kept customer and food preparation areas clean and well-organised for maximum efficiency. • Provided outstanding customer service through Communication, treating all customers with respect and professionalism. • Maintained a clean and tidy area, minimising potential health risks and trip hazards.

Retail Experience
Retail Category
Premium
Luxury
High-end luxury
High street
Work Environment
Shopping centre
Boutique
Flagship store
Product Category
Menswear
Womenswear
Accessories
Watches & Jewelry
Beauty & Fragrances
Footwear
Leather goods
Responsibilities
CRM
Complaint handling
Storytelling
Greeting
Styling
Client Advising
Upselling
Transactions
Cash register
Online orders fulfilment
Health & safety
Store Maintenance
Delivery processing
Product labelling
Product setup
Stockroom management
Open/closing store
Recommendations
Chloe Taylor
Direct manager - Store manager, Hugo Boss, Cambridge and Stratford
Sep 2022 - Jul 2024

Caroline worked with me in Cambridge, I was her ASM and then SM. Caroline shows hard work and eagerness to understand product knowledge and help customers. I would hire her again and believe the work she could do for you would be of excellent standard.

Languages
French - Work Proficiency
English - Native
Tamil - Fluent
Education & Training
Cambridge School of Art at Anglia Ruskin University
‘22 - ‘25
Fashion communication and branding,
Université de Bourgogne
‘20 - ‘22
French
ST Philomena's Catholic High School for Girls
ALEVEL
ST Philomena's Catholic High School for Girls
‘15 - ‘20
GCSE,