As a Buying Manager at Partridges, I excel in managing high-end retail operations and leading teams to deliver exceptional customer service. Skilled in pop-up event management and supplier negotiations, I adapt easily to dynamic environments, ensuring premium standards for discerning clients. Fluent in English and Tagalog.
Member – Royal Warrant Holders Association November 2020 – Present • Managing a high-end establishment that has been awarded a Royal Warrant to the Royal Household with a multipurpose operation floors. • Ensuring all high-end and artisan products and services are up to standards for high end clients. • Improving all controllable costs thereby maximizing financial performance. • Responsible for effectively developing, managing and leading the team to provide excellent service. • Manages all pop-up bars/stalls and cafe in the day to day running of operations. • Accountable for the rostering of all team members to ensure the most effective and efficient use of resources to consistently deliver brand standards and exceed guest expectation through service. • Managing teams to deliver KPI's and compliance throughout the operation as well as delivering excellent standards of customer service. • Consistent delivery of operational training needs for all departmental team members. • Conducts performance reviews, regular check-ins and responsible for engagement of the team for which they have accountability. • Shows awareness of market trends and can implement new initiatives. • In charge of placing portfolio orders, supplier meet ups and negotiations. • Lead and implement multiple brand activation according to special / annual events. • Manages and liaises with security officers on-site. • Oversee regular CCTV operation on-site. • Designated premises supervisor role responsible in running and authorizing supply and sale of alcohol on-site.
• Managing a high-volume restaurant, bar and events. Improving all controllable costs thereby maximizing financial performance. • Manages all Food and Beverage departments in the day to day running of operations. • Accountable for the day-to-day performance of meetings and events and other agreed divisions, working alongside the team delivering results. • Accountable for the rostering of all team members to ensure the most effective and efficient use of resources. • Managing teams to deliver KPI's and compliance throughout the operation as well as delivering excellent standards of customer service. • Consistent delivery of operational training needs for all departmental team members • Engages with prospective and confirmed clients to support in the planning of meetings and social events. • Conducts performance reviews, regular check-ins and responsible for engagement of the team. • Delivers in the moment coaching to the team as well as regular individual and group trainings. • Shows awareness of market trends and can implement new initiatives. • Designated premises supervisor role responsible in running and authorizing supply and sale of alcohol on-site.
Republic of Maldives, Indian Ocean May 2001 – February 2003
Republic of Maldives, Indian Ocean October 1999 – May 2001
Carlos is a dedicated duty manager with responsibilities in wine buying in a high end retail operation. He has managed a team that has efficiently delivered luxury brand activations and exceptional customer service. He has also had a management responsibility for the Saturday Duke of York Fine Food Market which has attracted up to 50,000 customers on occasions. He has been an excellent and highly valued colleague and entirely trustworthy.