Esa Naim
I have hands-on experience in sales, stock management, and customer service across high street retail. Skilled in inventory control, upselling, and resolving customer issues, I adapt quickly to new teams and thrive in fast-paced shop environments, always focused on delivering excellent service and supporting sales targets.
Created a warm first impression while welcoming and seating guests. Managed reservations and walk-ins to streamline orders and waiting times. Provided accurate quote times to ensure seating of customers within the given time frame. Developed strong interpersonal skills by communicating requests from customers to kitchen staff.
Catered for a wide range of events, from weddings to races – developed skills to deal with customers from different backgrounds. Multitasked cleaning, serving and setting up tables in a team.
Updated and maintain accurate digital inventory of over 3,000 retail items on Shopify platform. Identified and reorganised out-of-stock or low-quantity items to improve inventory. Developed Excel skills and proficiency in managing a high-volume product inventory. Resolved customer complaints regarding product issues or delivery times. Gained comfortability using online systems for booking and customer service.
Utilised teamwork and organisation skills to maximise sales, exceed store targets and deliver high-quality service whilst showcasing the company’s major values. Helped customers find correct fittings.
To whom it may concern, I am pleased to provide a reference for Esa Naim, who has assisted me and my business, ANZ, for the past two years. During this time, he has supported the day-to-day running of the business, including checking Shopify orders, booking Royal Mail shipments, packing orders and, when needed, helping with customer service. He is vigilant, dependable and hardworking, and takes care to make sure tasks are completed properly. Esa Naim is articulate and communicates well with customers and colleagues. He has consistently shown real commitment, often working beyond the hours requested of him to help ensure everything is taken care of. I have valued his contribution over the past two years and would gladly recommend him for future opportunities. Yours sincerely, Ainy Founder, ANZ anzclothing.com