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Open to Permanent
Open to Permanent

Islam Mahdi

Sales | Customer Experience | Hospitality & Aviation Cabin Crew
About

Former cabin crew professional with over two years of experience at Emirates, specializing in delivering high-quality in-flight service with a focus on passenger safety, comfort, and satisfaction. Successfully trained in aviation safety procedures, emergency response, first aid, and regulatory compliance, with additional expertise in managing duty-free sales, cash handling, and inventory control. Proficient in customer service, social media, and computer literacy, complemented by certifications in innovative customer service techniques and managing customer feedback. Adept at effectively communicating with passengers from diverse cultural backgrounds and fostering seamless collaboration within teams to ensure smooth operations and exceptional service delivery.

Previous Brands
Emirates
Expo 2020 Dubai
Al Gurg Group
Easa Saleh Al Gurg Group
Chalhoub Group
Salsa Jeans
Massimo Dutti
Landmark Group
Work Experience
Cabin Crew
May ‘23 - May ‘25
Emirates

Delivered high-quality in-flight service while ensuring passenger comfort, safety, and satisfaction. Fully trained in aviation safety procedures, emergency response, first aid, and regulatory compliance. Managed duty-free sales, cash handling, and inventory control with accuracy and accountability. Communicated effectively with passengers from diverse cultural backgrounds. Collaborated with cabin crew team members to ensure smooth boarding and inflight operations.

Flight Attendant
May ‘23 - May ‘25
Emirates

Delivered high-quality in-flight service while ensuring passenger comfort, safety, and satisfaction. Fully trained in aviation safety procedures, emergency response, first aid, and regulatory compliance. Managed duty-free sales, cash handling, and inventory control with accuracy and accountability. Communicated effectively with passengers from diverse cultural backgrounds. Collaborated with cabin crew team members to ensure smooth boarding and inflight operations.

Country team member
Dec ‘21 - Jan ‘22
Expo 2020 Dubai

Member
Dec ‘21 - Jan ‘22
Expo 2020 Dubai

Assisted international visitors by providing information and guidance within the pavilion. Represented the pavilion in a professional and culturally aware manner. Supported daily operations and event activities. Collaborated with team members to enhance overall visitor experience.

Sales Executive at KARE DESIGN
Jun ‘20 - May ‘23
Al Gurg Group

Sales and marketing

Sales Executive at Chattels & More
Jun ‘20 - May ‘23
Easa Saleh Al Gurg Group

Sales Executive at the Deal outlet
Aug ‘19 - Mar ‘20
Chalhoub Group

Sales executive and fashion advisor

Sales Assistant
Jun ‘18 - Aug ‘19
Salsa Jeans

Sales and fashion advisor

Sales Assistant
Nov ‘17 - May ‘18
Massimo Dutti

Sales and fashion advisor

Sales Associate
Jul ‘15 - Oct ‘17
Landmark Group

Sales associate for home decoration furniture and house hold

Languages
English - Fluent
Italian - Basic
Arabic - Native
Education & Training
Faculty of social work
Bachelor's degree
Egypt
‘13 - ‘15
Bachelor's Degree
Milano, Metropolitan City of Milan, Italy