I excel in fashion retail, enhancing customer satisfaction through skilled sales and effective queue management. With experience at Madame Tussauds London and The London Eye, I thrive in dynamic environments, ensuring a positive customer experience. Fluent in English, basic Urdu proficiency.
Responsible for helping customers with enquires, providing information about the place to start their visit positively Provided a warm and friendly welcome to guests as they enter the attraction. Addressed and resolved any concerns or complaints to ensure guest satisfaction. I ensured efficient queue line management, especially in peak times such as Christmas holidays etc. Sold tickets at tills and provided a lot of assistance. Promoted add Ons for additional souvenirs during their visit. Had to manage large groups of people and did it successfully. Addressed and managed many frustrated guests. Interacted with most guests ensuring they leave with a smile. Solved many issues regarding lost property and upset guests inside. Collaborated a lot with team members and helped in some cases.
• An extracurricular activity where I had to promote some food and drinks and toys for some people to buy and make sales. • Maintained clean, tidy and organized checkout areas. • Assessed customer needs through clear communication, anticipating and responding appropriately to queries. • Helped customers with specific item requests by answering questions and offering knowledgeable product advice. • Gained knowledge about businesses i.e. profits, startup costs
Yusaf went above and beyond to provide an amazing experience to guests at the London Eye. He always greeted them with a smile, worked hard and contributed to making the work environment as friendly and welcoming as possible.