With extensive experience in high street and premium retail, I excel in customer service, visual merchandising, and sales. Adept at managing transactions efficiently and resolving complaints calmly, I'm flexible and enthusiastic about adapting to fast-paced environments while ensuring a welcoming atmosphere for customers.
Currently volunteering with the Innocence Project London, assisting with case reviews and the investigation of potential wrongful convictions. Responsibilities include analysing legal documents, gathering case-related information, conducting research, and collaborating with legal professionals to assess claims of innocence. Actively contributing to the team’s efforts to identify evidence of miscarriages of justice and advocating for reform in the criminal justice system.
As a MAC makeup artist, my role involves providing professional makeup services to clients, including makeup application for various occasions such as weddings, photo shoots, or special events. I’m responsible for understanding clients' preferences and needs, recommending suitable products, and applying makeup to enhance their features. Additionally, you may offer makeup consultations, educate clients on proper skincare and makeup techniques, and participate in promotional events or workshops to promote MAC products and services. Overall, my goal is to help clients look and feel their best through the art of makeup.
• presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans. • Liaised with customers to determine needs, provide recommendations and upsell services. • Addressed and resolved complex customer complaints in calm, efficient and friendly manner. • Processed cash and card payments during busy shopping periods to minimise customer waiting times. • Provided helpful, attentive sales support to generate positive customer feedback. • Created welcoming environment by greeting customers in line with best store practices. • Brew teas , make samples fit for consumption , wash up , maintained cleanliness and hygiene standards .
I Work with Children and Families to facilitate and supervise contact sessions between children/ young people and their families within the agreement and processes of the care planning agenda Aided parents in building confidence in their abilities and provides insight into how these sessions can educate parents on how to respond correctly to their children's needs and how to discipline effectively As part of my role, I am required to be unbiased and have the best interests of both parties when assessing the family unit as a whole strived to always put the child's best interest first My work with children has strengthened my communication skills as I am able to decipher and understand those whom have difficult articulating their wishes I work with parents who cannot speak English and assist in the communication between them and their children My job entailed me to meet deadlines with assignments set
Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records. Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans. Liaised with customers to determine needs, provide recommendations and upsell services. Addressed and resolved complex customer complaints in calm, efficient and friendly manner. Processed cash and card payments during busy shopping periods to minimise customer waiting times. Provided helpful, attentive sales support to generate positive customer feedback. Created welcoming environment by greeting customers in line with best store practices.
Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills. Liaised with potential customers to determine needs and provide recommendations. Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records. Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options. Received, processed and organised deliveries within tight deadlines. Managed transactions with high accuracy to achieve smooth till reconciliations. Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
Directed incoming mail, interoffice messages and packages to office recipients. Performed administrative tasks, document management and report development for inter-departmental use. Greeted visitors and appropriately directed to designated areas. Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. Organised and stored hardcopy files. Monitored waiting and common areas to maintain cleanliness and organisation. Kept office operations running smoothly and efficiently by implementing procedure and policy improvements. Safeguarded sensitive and confidential data in compliance with security best practices.