Kessia Ramires

Department of Work & Pensions Civil Service: Counter Fraud, Compliance and Debt (CFCD) March 2021 to Present Working closely within a team to undertake bulk checks of data to maintain accurate absconder records. Handle enquiries by telephone or online Interrogating Home Office systems, to ensure cases fit the absconder criteria and to perform checks on internal systems and databases for traces of a person where required. Update records Assisting in the gathering of intelligence on absconders. Monitoring and distributing emails from the team inbox as necessary and progress ad hoc work from monthly reports. Acting readily on feedback in a positive and responsive way. Reviewing and analysing multiple sources of information, updating systems accordingly and making the best decision based on available evidence. Creating and maintaining positive and trusting relationships within the team.

Natural Food Fitness, Third Space London January 2020 to April 2020 Receiving, processing, and organising shipments and deliveries accordingly. Restocking depleted or low shop items and ensuring that the sales floor is organised according to established guidelines Assisting customers in locating desired shop items Informing customers of shop promotions to encourage purchases. Performing regular price audits to identify and correct price discrepancies Performing end-of-day cleaning duties, which includes wiping down windows & mirrors, and fixtures as well as sweeping and mopping the shop floor. Addressing and resolving customers complaints in a professional manner. Processing customer payments using the shop's POS system. Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Achieving daily auditing targets by checking the accuracy of pallets and cages of stock, before they leave the warehouse, to ensure they meet the delivery requests and no errors have been made Alongside managing the stock accuracy, also required to monitor stock loaded into trailers against drivers' paperwork and check the accuracy of incoming deliveries Worked in collaboration with the onsite customer teams and managers to meet the goal of getting the shops shelves stocked

Obtained new product lines and stock deals for department Built repeated customers through friendly relationships and reward promotions Performed beauty and well being treatments of various kinds and different skin types Took personal responsibility for sales Helped maintain and grow the customer database according to targets set, ensuring that it is alwaysupdated for mail-outs, e-shots and other direct mail activity Helped ensure that all customers are kept in contact with new products, events, promotions and beauty rooms Assist in managing and recording stock levels Maintained a high level of customer service and professionalism at all times Got involved with promotions Kept up to date with all new products and trends

Customer Service: Greeted customers, assisted with styling, and provided personalized fashion advice to enhance the shopping experience. Sales: Achieved monthly sales targets by effectively promoting products and providing exceptional service. Product Knowledge: Maintained up-to-date knowledge of fashion trends, fabric qualities, and product features to help customers make informed purchasing decisions. Merchandising: Assisted with store layout and visual merchandising, ensuring displays aligned with the brand’s aesthetic and seasonal promotions. Cash Handling: Managed the POS system, processed payments, returns, and exchanges efficiently, maintaining accuracy. Teamwork: Collaborated with team members to ensure smooth operations, contributing to a positive and productive work environment.