Kris Peploe

Fixed term contract to review and deliver key Sales, Standards and Operational projects for Mulberry. Managed, developed and implemented regional action plans and business development strategies for retail stores, store operations and client relationship management. Delivered CRM sales and new customer acquisition strategy for the stand alone stores in the UK. Led a review into CRM reporting, giving key partners clarity and timely visibility of customer profiles for the region. Partnering with SLTs to drive service standards and ensuring regional KPI`s are achieved and exceeded. Managed compliance and H&S for the UK Region. Steered the new launch of Hand Delivery service across the UK bring together key stakeholders

Directed strategic procedures aimed at optimising business processes and expanding business growth. Developed multi-channel sales approaches for retail, wholesale, and e-commerce areas to boost revenue streams. Led multi-faceted transformation procedures by restructuring organisation and elevating store teams to increase productivity and drive efficiency. Negotiated articulately by collaborating with-cross functional teams across multi-site retails, flagship mainline, concessions, and travel stores. Devised growth-focused roadmaps to achieve long-term objectives by optimising daily operations, developing highly skilled talent, and cultivating strong relationships with partners. Managed Burberry x Heathrow Boutique Omni channel project with Heathrow Airport. Customised product assortment strategies, implemented store KPIs and enhanced team performance by consistently monitoring sales, assessing new trends, and overseeing business operations. Steered the employee engagement initiatives by designing broader training schemes and delivering productive coaching to field professionals considering the requirements and needs

12-month secondment in Travel Retail Wholesale to develop a strategy for key flagship market Airport stores (Paris, Frankfurt, Munich, Amsterdam and Istanbul). Securing relationships with external partners and creating strong lines of communication with distant teams. Built Buying guidelines for partners for the market. Partner with key stakeholders on business growth and operational effectiveness of stores. Evaluate and review the performance of flagships via sales, customer service, KPIs and operational effectiveness. Developed training package for remote teams see less

Leading and motivating a team of 60 employees across 4 stores. Managing sustainable sales performance with sales turnover £22million PA. Ensuring excellent and consistent customer experience across all touch points, based on central guidelines. Monitor KPIs and store performance, updating the District Manager on action plans. Developing the relationship with Heathrow in monthly business reviews. Ownership of P&L for the area. Responsible for regular one to one session and annual and By-Annual Reviews. Responsible for Health and Safety. Working with my network across the business to develop internal relationships to aid in the success the store. Coach and develop the team to drive competency and progression. Deliver Training for the team and creating incentives with rewards. Reporting to my seniors with analysis of factual and anecdotal information. Responsible for overseeing numerous store refits in a challenging airport environment. see less

• Responsible for managing 2 sites with 14 members of staff with a turnover of 3 million p.a. • Liaised with Buyers to successfully introduce new lines to the company. • Reasonable for staff recruitment and performance reviews • Responsible for all Health and Safety issues within the store • Trained in first aid for the store • Authorised signature for all 1- 5 day security passes for Hackett. • Stock management / control and merchandising. • Responsible for wage and store cost budgets. see less