Experienced leader with a demonstrated history of working in retail focusing on luxury goods and technology industry. Skilled in Retail strategy, Go to market, Business Planning, Retail Leadership, Sales, Customer Relationship Management (CRM) and Trend Analysis.
12-month secondment in Travel Retail Wholesale to develop a strategy for key flagship market Airport stores (Paris, Frankfurt, Munich, Amsterdam and Istanbul). Securing relationships with external partners and creating strong lines of communication with distant teams. Built Buying guidelines for partners for the market. Partner with key stakeholders on business growth and operational effectiveness of stores. Evaluate and review the performance of flagships via sales, customer service, KPIs and operational effectiveness. Developed training package for remote teams
Leading and motivating a team of 60 employees across 4 stores. Managing sustainable sales performance with sales turnover £22million PA. Ensuring excellent and consistent customer experience across all touch points, based on central guidelines. Monitor KPIs and store performance, updating the District Manager on action plans. Developing the relationship with Heathrow in monthly business reviews. Ownership of P&L for the area. Responsible for regular one to one session and annual and By-Annual Reviews. Responsible for Health and Safety. Working with my network across the business to develop internal relationships to aid in the success the store. Coach and develop the team to drive competency and progression. Deliver Training for the team and creating incentives with rewards. Reporting to my seniors with analysis of factual and anecdotal information. Responsible for overseeing numerous store refits in a challenging airport environment.
• Responsible for managing 2 sites with 14 members of staff with a turnover of 3 million p.a. • Liaised with Buyers to successfully introduce new lines to the company. • Reasonable for staff recruitment and performance reviews • Responsible for all Health and Safety issues within the store • Trained in first aid for the store • Authorised signature for all 1- 5 day security passes for Hackett. • Stock management / control and merchandising. • Responsible for wage and store cost budgets.
Kris is an expert retailer, skilled in all aspects of operations, leadership and people management. He is also a wonderful guy who loves people and sharing his knowledge We worked together for many years and I would highly recommend him.