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Emmanuella Chede

Hi, I'm a recent graduate with 5 years of hospitality and customer service experience.
About

I bring extensive customer service and sales experience from Kinza Beauty. I excel in creating welcoming environments, handling transactions, upselling products, and maintaining store organisation to enhance the shopping experience.

Previous Brands
Trinity Laban Conservatoire of Music and Dance-South East London
Resource gate-Luton
Impact Care Services-Luton
J D Wetherspoon PLC-London
Kinza beauty-Luton
Work Experience
Event Steward
Apr ‘24 - Now
Trinity Laban Conservatoire of Music and Dance-South East London

• Ensured a safe and enjoyable experience for attendees at various events by providing crowd control, monitoring safety hazards, and upholding emergency procedures. • Provided exceptional customer service by answering questions, resolving issues, and ensuring a welcoming environment. • Contributed to the smooth operation of events by assisting with setup, breakdown, and maintaining order.

Support Worker
Sep ‘21 - Now
Resource gate-Luton

• Provided compassionate and empathetic care to clients, fostering a sense of well-being and independence. • Developed and implemented individualized care plans to meet clients' specific needs and goals. • Maintained a clean, safe, and supportive living environment. • Effectively communicated with clients, families, and healthcare professionals to ensure coordinated care. • Demonstrated strong teamwork and collaboration skills to provide exceptional support.

Care Worker
May ‘21 - Sep ‘21
Impact Care Services-Luton

• Provided compassionate and empathetic care to clients, promoting their well-being and independence. • Assisted clients with daily living activities, ensuring their comfort and safety. • Developed and implemented individualized care plans to meet clients' specific needs and goals. • Maintained clear and concise communication with clients, families, and healthcare professionals. • Collaborated effectively with the care team to deliver exceptional and coordinated care. • Provided compassionate and individualized care to clients, fostering a sense of dignity and respect.

Cross trained bartender/Kitchen team leader
Dec ‘19 - Now
J D Wetherspoon PLC-London

• Food Preparation: Prepared all food orders to ensure quality and adherence to recipes. • Kitchen Maintenance: Maintained a clean, organized, and functional kitchen environment. • Inventory Management: Assisted with stock control, receiving deliveries, and defrosting fridges. • Beverage Service: Set up the bar area, prepared drinks, and provided excellent customer service. • Teamwork: Supported and supervised the team, while handling some office administration tasks.

Sales Assistant
May ‘18 - May ‘18
Kinza beauty-Luton

I thrived in a fast-paced salon environment during my work experience placement. This experience not only boosted my customer service skills but also helped me build confidence and gain valuable exposure to the professional world .

Retail Experience
Retail Category
High street
Work Environment
Other
Product Category
Accessories
Watches & Jewelry
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
Complaint handling
Delivery processing
Store Maintenance
Open/closing store
Health & safety
Product setup
Product labelling
Order preparation
Returns & Exchanges
Upselling
Transactions
Cash register
Languages
English - Native
Education & Training
Trinity Laban
‘21 - ‘24
Bachelor of Arts in Musical theatre
Luton Sixth Form College
‘19 - ‘24
Musical theatre, History, Music practice