Nagaraju Reddyraju

● Led a team of 25 employees, fostering a collaborative and positive work environment. ● Conducted regular team meetings, provided training, and addressed performance issues. ● Resolved customer complaints promptly, ensuring a positive shopping experience. ● Demonstrated expertise in efficiently managing online orders through platforms such as Coop Online, Uber Eats, Deliveroo, and Just Eat. ● Implemented effective picking strategies to ensure timely and accurate fulfillment of customer orders, contributing to a 25% reduction in order processing time. ● Tracked and analysed key performance indicators (KPIs) to assess store performance. ● Implemented initiatives to boost KPIs, including average transaction value and conversion rates. ● Ensured store compliance with safety, legal, and operational standards. ● Managed and optimized the store's commercial performance, surpassing set targets. ● Spearheaded recruitment efforts and oversaw HR processes. ● Successfully implemented a loyalty program, resulting in an 20% increase in customer retention. ● Every Wednesday updates with new promotional displays for fresh ambient products, beer, wine, and ciders ● Efficiently coordinating holiday hours for all team members, ensuring seamless operations without disruptions ● Leading and overseeing Costa Coffee and in-store bakery operations.

● Led sales and operations for 50+ brands across 450 stores, achieving a substantial turnover of 2.36 Billion Dhs ● Pioneered the implementation and management of the Business Manager profile, streamlining mall operations for increased efficiency. ● Provided detailed operational guidance to 450 stores, ensuring steadfast adherence to company policies and standards. ● Collaborated seamlessly with Regional Business Managers to spearhead growth initiatives and optimize the overall store performance. ● Played a crucial role in budgeting, forecasting, and conducting audits, ensuring strict store compliance. ● Led successful initiatives for brand expansion, identifying and entering new markets or launching new products and services. ● Developed and executed comprehensive expansion plans, considering market trends, competition, and consumer preferences. ● Ensuring timely fulfillment of 6street.com orders from various malls to the warehouse. ● Effectively managing and coordinating with 50+ brands for timely implementation of offers and new product launches. ● Achieved consistent month-on-month results through strategic planning and execution of weekly focuses. ● Implemented effective reporting practices, presenting key financial metrics transparently to the VP & CFO. ● Played a pivotal role in budgeting and forecasting processes, contributing to the achievement of financial goals. ● Conducted audits on On-Shelf Availability (OSA) results, ensuring store compliance with standards, and performed surprise audits on inventory accuracy in collaboration with the inventory controller.

● Spearheaded retail operations for 53 stores across UAE, Oman, and Bahrain, ensuring seamless day-to-day functioning. ● Led the Glitz Project as Category Head, successfully initiating and expanding it to 101 stores with a turnover of AED 36 Mil from cosmetics brands. ● Managed P&L for 40 stores, guiding Area Managers to optimize performance and address challenges in loss-making stores. ● Collaborated closely with Area Managers to drive growth in standalone stores, achieving positive results. ● Delivered consistent month-on-month results through strategic planning, weekly focuses, and active involvement in budgeting and forecasting. ● Conducted audits on On-Shelf Availability (OSA) results, maintaining store compliance with company standards. ● Implemented RFID pilot run in Dubai Hills Mall, conducted surprise audits on inventory accuracy, and worked with Inventory Controller on stock management. ● Analyzed sales figures, conducted performance audits for the top 15 Store Managers, and implemented daily floor walks and focus initiatives. ● Created dashboards for events, daily sales, and weekly sales, providing valuable insights for decision-making. ● Collaborated closely with the CEO and COO to prepare and deliver impactful board meeting presentations, providing strategic insights and key information for informed decision-making by the executive leadership team. ● Collaborating with buyers and planners on new stock arrivals and VM guidelines alongside the VM team.

Mall of the Emirates Flagship Store, Burjuman Centrepoint Store.

Alghurair Center, Fujairah Dana Plaza, Sahara Center, Burjuman Centrepoint