As an E-commerce Manager at Samsung Electronics, I am responsible for leading the Europe D2C strategy and execution for digital products and customer journey, A/B tests with product and agency to uplift conversion rate optimisation. With over 15 years of experience in the retail industry, I have a proven track record of delivering results across various channels, markets, and categories. Digital Products Enhancements include creating digital maturity frameworks for: - Online Sell out platforms - Trade In, EIP (Financing) and Payments - Cart components and features - Buy Page components and features - Shop App - Chat - Assisted selling toolMy core competencies include enhancements and launch of new digital products on the websites, digital marketing and analytics, data insights, CX, UX, CRO, trend and business revenue forecasting. I leverage these skills to create and optimize online campaigns, product roadmaps, platforms, and content that enhance customer engagement, retention, and loyalty. I also collaborate with cross-functional teams and external partners to ensure alignment and integration of the e-commerce vision and goals with the overall business objectives and priorities.
Manager- E-commerce Assortment planning, Studio and production
Seasonal placement- Christmas Temp