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Kiana Iri

Sales Assistant/ Retail Assistant
About

My name is Kiana, and I have a strong passion for working with people and creating positive customer experiences. I enjoy helping customers feel confident in their choices and believe that great service goes hand in hand with personal style. With my background in customer-facing roles, I’ve developed excellent communication and organizational skills, and I take pride in being approachable, reliable, and professional. I am enthusiastic about retail because it combines my love for fashion, attention to detail, and ability to connect with people, and I’m eager to bring that energy to your team.

Previous Brands
Silk Road Heritage
Nooshin Heydarifard Law Firm
Dr. Iri's Pharmacy
Work Experience
Executive Assistant
Nov ‘23 - Feb ‘24
Silk Road Heritage

Managed executive schedules, meetings, and travel coordination Created reports and internal presentations for international projects Acted as liaison between executive team, clients, and stakeholders Supported logistics and documentation for event planning

Legal Intern
Sep ‘23 - Aug ‘24
Nooshin Heydarifard Law Firm

Conducted legal research and drafted case summaries for civil and commercial matters Assisted in preparing legal documents and client correspondence Supported attorneys during meetings and legal hearings Maintained confidentiality and ensured accurate documentation

Internal Operations Manager
Mar ‘19 - May ‘23
Dr. Iri's Pharmacy

Oversaw inventory management and supplier coordination Trained and supervised staff to ensure operational efficiency Handled customer service, including conflict resolution and product guidance Implemented cost-saving measures and tracked sales performance

Retail Experience
Retail Category
Luxury
High-end luxury
Premium
High street
Work Environment
Department store
Boutique
Shopping centre
High street store
Product Category
Womenswear
Accessories
Menswear
Watches & Jewelry
Beauty & Fragrances
Footwear
Leather goods
Other
Responsibilities
Greeting
Client Help
Complaint handling
Styling
Client Advising
Upselling
CRM
Stock control
Product setup
Product labelling
Packaging
Online orders fulfilment
Returns & Exchanges
Cash register
Transactions
Languages
English - Fluent
Turkish - Fluent
Persian - Native
Education & Training
London Metropolitan University
Unknown - ‘27
BA (Hons) International Relations & Politics