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Open to Permanent
Open to Permanent

Cynthia Okine

Customer Service Assistant
About

I am a customer care specialist with extensive retail experience at Jonesbootmaker and Loakeshoesmaker. I excel in stock management, cashier duties, and providing exceptional service on the shop floor, thriving in dynamic environments to ensure customer satisfaction and efficient operations.

Previous Brands
Pitta Patta Day Nursery
Virgin Atlantic
Next Plc
J SAINSBURY PLC
Beau Sackey & Associates
Loake Shoemakers
Work Experience
CUSTOMER SERVICE ADVISOR
Jan ‘25 - Now
Loake Shoemakers

Servicing and advice customers with product information.

CUSTOMER SERVICE ADVISOR
Sep ‘22 - Dec ‘24
Jonesbootmaker

I assist customers with the product information and help them to make right choices etc.

Early Year Childcare Practitioner
Jan ‘22 - Aug ‘22
Pitta Patta Day Nursery

• Support children with exciting and inspiring learning experiences.

Customer Service Assistant
Jan ‘19 - Jan ‘20
Virgin Atlantic

• Worked six months on the lobby of a busy, large format sale floor. Serving food, drinks etc. In processed daily stock/restocked merchandise on the sales floor or in the back room, assisted walk-up customers with general information, location of merchandise. I setup, organized and maintained displays and shelves participated in seasonal stock changeovers. As a Cashier, accountable to the penny for a cash drawer. BHS British Home Stores • Providing excellent customer service. Dealing with queries on products and services • Verbal and written communication was essential for dealing with customer queries and complaints

Customer Service Assistant
May ‘10 - Jan ‘12
Next Plc

• Stock Controller • Assisting customers in making personal choices

Sales Assistant
Jan ‘06 - Jan ‘10
J SAINSBURY PLC

• Serving customers at the checkout • Shop floor assistant.

Secretary / Office Manager
Feb ‘99 - Nov ‘03
Beau Sackey & Associates

• Supports management and colleagues in the office by taking care of administrative and clerical tasks. • Greeting and directing visitors and handling correspondence, filing, document management and various other day to day office tasks. • Screening documents, booking meeting rooms, setting up conference calls and taking messages. • Taking and distributing minutes • Scheduling appointments and organizing meetings

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
High street store
Product Category
Womenswear
Menswear
Leather goods
Accessories
Footwear
Responsibilities
Greeting
Complaint handling
Client Help
Online orders fulfilment
Product demos
Transactions
Packaging
Returns & Exchanges
Upselling
Styling
Client Advising
Product labelling
Stock control
Delivery processing
Open/closing store
Order preparation
Product setup
Inventory control
Stockroom management
Health & safety
Languages
English - Fluent
Education & Training
TEMA SEC. SCHOOL
Unknown - ‘94
A Levels +Literacy
Government Secretarial college
‘96 - ‘97
Master of Business
Milton Keynes College
Unknown - ‘04
Diploma in Customer Service and Retails
Lewisham college
‘20 - ‘22
Diploma in Early Year Childcare Practitioner