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Ritika Majumdar

Customer Service Cordinator
Previous Brands
CM Delta Ltd
SKINNYDIP
Target Corporation
Work Experience
Customer Service Cordinator
Jun ‘23 - Now
CM Delta Ltd

In my role as a Customer Service Coordinator, I am the primary point of contact, managing customer relationships from onboarding to training, ensuring high satisfaction and retention. I handle crucial product data, price lists and order confirmations, utilizing data analysis to recommend inventory adjustments and enhance customer sell-through. My proactive approach involves identifying process improvements, optimizing the customer journey globally, and translating complex data into actionable strategies. I excel in fostering operational efficiency and driving customer-focused initiatives. Key Skills: Account Management, Sales Strategy, Sales and Inventory Data Analysis, Customer Relationship Management Wholesale Assistant

Wholesale Assistant
Aug ‘22 - Jun ‘23
SKINNYDIP

My responsibilities included cultivating existing and expanding relationships with key retail partners, and overseeing critical project management with meticulous precision. I executed sales operations expertly, managing sales orders and invoices while liaising adeptly with buyers and factories for seamless order execution. My data-driven approach extended to managing Netsuite uploads, conducting incisive sales analyses, and identifying prime reorder opportunities. I played a pivotal role in deriving sales reports and analyzing key metrics to ensure targets were achieved, thus keeping us on top of commercial awareness. My prowess in decoding complex market dynamics, conducting competitor analyses, and pinpointing product development prospects significantly bolstered Skinnydip Brand's growth and market standing, making my contribution highly impactful. Key skills: Sales Reporting and Analysis, Commercial Awareness, Critical Path Management, Product Upload, EDI Portal Management

Front of House
Apr ‘22 - Aug ‘22
Purecraft Bar & Kitchen

Built a rapport with customers and ensured exceptional standards of customer service by closely assisting customers' requests and queries Demonstrated excellent product knowledge Supported the team by preparing and serving specialty drinks Supported the General Manager in stock orders, stock takes and team rotas Assisted with basic food preparation. Helped maintain a stellar clean environment

Floor Staff and Bartender
Jan ‘22 - Apr ‘22
Roxy's ball room

Assisting with venue open and closure procedure and stock up process. Managing POS, handling payments and engaging with customers to achieve high level of customer satisfaction and experience. Maintained maintaining high food safety standards

Senior Specialist Visual Merchandising
Mar ‘20 - Aug ‘21
Target Corporation

I spearheaded a comprehensive teardown project across 800 stores while simultaneously mentoring a new team member in execution and proofing techniques. I took charge of analyzing sales and commitment data, incorporating market insights, and brainstorming opportunities to create impactful sales reports. Additionally, I adeptly utilized space planning tools to design and support the execution of Adjacencies and Planograms, optimizing space and displays effectively. My collaborative approach extended globally, working closely with cross-functional teams and partners in the United States and India to accomplish project objectives, including markdowns and replenishments, driving business growth across all channels. One of my notable accomplishments includes devising and implementing a strategy that saved over 20 hours of execution time weekly by reducing planogram design duration by more than 5 minutes. Key Skills: Space Planning and Design, Cross-Functional Collaboration, Sales Analysis, Market Insight

Languages
English
Experienced Categories
Premium
Luxury
Experienced Work Environments
Other
Experienced Product Categories
Womenswear
Accessories
Menswear
Footwear
Responsibilities
Packaging
Upselling
Client Help
Complaint handling
CRM
Greeting
Cash register
Client Advising
Transactions
Online orders fulfilment
Product labelling
Inventory control
Stockroom management
Stock control
Delivery processing
Product setup
Order preparation
Education & Training
University of Birmingham,UK
‘21 - ‘22
Master of Science
Christ University l
‘09 - ‘12
Bachelors in Business Administration [Finance and International Business]