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Open to Permanent
Open to Permanent

Melhem Melhem

Operations & sales manager
Portfolio website
About

• Strategic Sales Manager with track-record of motivating and educating team in proper methods to exceed sales targets. Develops training programs, monitors customer preferences and projects sales performance to generate and convert leads. Committed to growing business through sales and strong customer relationships. • Ambitious Sales Manager leverages expert-level negotiation and networking skills to uncover new revenue streams. Evaluates KPIs and adjusts strategies to drive improvement.

Previous Brands
Beauty Gallery
Blue Salon / Secret Notes
Amouage
Al Tayer Group
fly dubai
Work Experience
Sales Manager
Jan ‘23 - Now
Beauty Gallery

• Multi-site management, 7 outlets in Doha Qatar • New store opening (from A-Z) Project management, liaison with contractors, etc • Plan and execute operational strategy and procedures to ensure the smooth and efficient operation of the business, open new stores and recruit new staffs for new locations • Maximize sales promotions and activities, including mall podiums through effective planning and preparation to meet sales targets • Constantly seeking new opportunities to drive and create additional sales • Ensure that the revenue targets for the stores are achieved • Implement annual plan and associated budgets (sales, staffing, expenses and profitability) in the area by location, Monitor periodically stock levels availability with retail outlets to determine the right mix of products with right quantities and replenish any short fall so as to ensure that minimum stocks are maintained at all times • Analyzed profitability in conjunction with Head of Retail and did category analysis by each store to ensure maximum efficiency is achieved to fit the consumer profile of the store • Set goals for the store managers in accordance to the chain goals and ensure they are pursued by providing regular feedback and guidance • Formalize a monthly review for the stores and ensure performance is managed by the goals set for the staffs.

Operations Manager
Aug ‘22 - Jan ‘23
Blue Salon / Secret Notes

Developing strategies and managing marketing campaigns across print, broadcast, and online platforms to ensure that • products and services meet customers' expectations and to build the credibility of brands • Analyzing the success of marketing campaigns and creating reports supervising advertising, product design and other forms of marketing to maintain consistency in branding • Management of the sales team • Building retail relationships with store management, and the development/motivation of sales team, in support of the region's retail profitability • Manage retail sell through and execution of promotional programs at the counted.

Retail Supervisor & Operation Manager
Feb ‘15 - Jun ‘22
Amouage

• Carrying out market research to keep up to date with customer trends, as well as trying to predict future trends • Developing strategies and managing marketing campaigns across print, broadcast, and online platforms to ensure that products and services meet customers' expectations and to build the credibility of brands • Analyzing the success of marketing campaigns and creating reports supervising advertising, product design and other forms of marketing to maintain consistency in branding • Meeting with clients and working with colleagues across multiple departments (such as marketing assistants, marketing managers and chief marketing officers) • Managing budgets and a team ofjunior assistants • Organizing events such as product launches, exhibitions, and photo shoots • Planning and preparation to meet sales targets • Constantly seeking new opportunities to drive and create additional sales • Ensure that the revenue targets for the stores are achieved • Implement annual plan and associated budgets (sales, staffing, expenses and profitability) in the area by location, Monitor periodically stock levels availability with retail outlets to determine the right mix of products with right quantities and replenish any short fall so as to ensure that minimum stocks are maintained at all times.

Sales Adviser & Store Supervisor
Apr ‘11 - Jan ‘15
Al Tayer Group

• Overseeing salespeople, cashiers, shelf stockers, and other employees • Managing finances and preparing an annual budget • Keeping records of expenditure, sales figures, and employee performance • Evaluating the supply and availability of stocks, and profit margins • Implementing measures to avoid stock damage, theft, and wastage • Monitoring shelves stocks and product displays, and the general appearance of the store • Investigating market trends and offering products that would appeal to customers • Addressing customers' requests, comments, and complaints • Motivating employees to achieve targets • Training new staff members and scheduling shifts.

Cabin Crew
Apr ‘09 - Mar ‘10
flydubai

Flight Attendant
Apr ‘09 - Mar ‘10
fly dubai

• Greeting passengers as they board and exit the plane • Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled • Serving meals and refreshments Checking the condition and provision of emergency equipment and information for passengers • Demonstrating emergency equipment and safety procedures • Administering first aid Dealing with emergencies • Supplying passengers with newspapers, magazines and in-flight entertainment • Selling duty-free commercial goods and pursuing sales targets • Producing written flight reports after completing ajourney.

Languages
English - Fluent
Arabic - Fluent
Recommendations
Melhem
Direct manager - Sales Manager , Beauty Gallery
Jan 2023 -

Dear Team, As the Sales Manager at Beauty Gallery, my primary responsibility is to lead the sales team in providing exceptional customer service and driving sales growth. It's important for us to represent our distributed luxury brands such as Xerjoff, Miscalled, Swedoft, Phill&Phill, Casamorati, and Thameen with the utmost professionalism and knowledge. I oversee the operations of seven direct stores and three outlet locations, ensuring that each location maintains the high standards of our luxury brands. With a total capacity of 62 employees, my duty is to effectively manage and support the staff to meet and exceed our sales goals and customer satisfaction targets. I am committed to fostering a positive and productive work environment, and I'm always available to provide guidance and support for the sales team in order to achieve success for Beauty Gallery and our luxury brand partners. Regards Melhem

Education & Training
LIU
Unknown - ‘10
Bachelor of Arts
Doha, Qatar