Iqbal Rooprai

• Business development of 14 stores and management of 40-50 people • Developing and managing customer portfolio Customer prospecting, sales, commercial and budget follow-up Business growth +20% first year, 35% in 2nd year, NPS >90% • Improve processes and service: Mystery audit score >95% • Increase walk-in conversion:5% in first year, +12% in second year • Online lead conversion: >40% • Training and development:121 and coaching – training completion rate >95%

(Business Sector-Telecom) Department-Retail-Sales

(Business Sector-Large format retail store including Apparel, Grocery, General merchandise) Department – Retail Operations & Sales •Business development: Store size 25000 sq. ft – Sales improvement by 1 .5x times in 1.5 years •Stock compliance (shrinkage): 1 st year - @0.7%, 2nd year – @0.6%, 3rd year – 0.6% (within budget) •People management: 40 people •Increase walk-in conversion:15% in first year, @20% in second year, 35% in third year •Implementation of promotions – 100%

(Business Sector-Medium format retail store including Apparel, Grocery, General merchandise) Department - Retail Operations & Sales •Business development : Record sales of fresh and vegetables @ 1 .32lacs in 2 days •Training and development: Core training 150+ people •Execute reductions and price changes: 100% shelf labelling and flagging •Stock compliance (shrinkage): 1 st year - @0.6%, 2nd year – @0.6% •Business analysis: P&L analysis to be cash positive •People management: 4 team members promoted to next level

(Business Sector-Manufacturing) Department – •Business set-up and development: Set-up of fiber recycling plant from scratch with Vice President •Vendor development program: Grew vendors from initial 10 to 100 (local and international) in 8 months •Capital management: Managing the capital and budget to get the most bang for buck •Implementing IT system: Developing ERP system with IT department Other experiences (Business Sector-Education) Department - Trainer

IELTS Tutor Can - Able Sept., 2007– Apr,2008