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Manoj Kunwar

Assistante Marketing
About

I am an energetic retail professional with experience in customer service, sales, and merchandising. I excel at maintaining product organisation, ensuring guest satisfaction, and efficiently handling multiple tasks in fast-paced environments.

Previous Brands
Pepsicola-32
Bhatbhateni supermarket
School of Barista, Mid-Baneshwor
Food
Work Experience
Waiter/
Apr ‘24 - Aug ‘24
Pepsicola-32

• Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the restaurant. • Constantly portraying a highly professional image of the restaurant & paying particular attention to guest satisfaction & efficiency. • Ensure health and safety measures are followed all the time. • Record keeping and maintaining guest's confidentiality. • Customer relation, service and customer satisfaction.

Supermarket Assistant
Jan ‘23 - Mar ‘24
Bhatbhateni supermarket

• Experience in stocking, organizing, and merchandising products on store shelves. • Gained experience in store opening and closing procedures. • Proven ability to handle multiple tasks simultaneously in a fast placed environment. • Pickup delivery and unload goods and materials. • Follow all safety rules and regulations.

EBA- Elite Bartending
Apr ‘22 - Dec ‘22
School of Barista, Mid-Baneshwor

• Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the bar. • Worked as customer service assistant with holding the position of customer care and satisfaction. • All administration duties • This was the ideal opportunity to build my skills in customer initiation and communication. • Marketing • This job motivates me towards personal developments and customer services.

Delivery Boy/Pathao
Jul ‘21
Food

• Delivered items to customers and presented invoices for payments. • Answered customer questions regarding products and resolved issues with order accuracy and quality. • Communicated effectively with dispatch regarding delivery progress and route detours. • Safely pickup and drove foods. • Maintained the bike clean and proper condition.

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
High street store
Travel retail
Outlet
Other
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Greeting
Complaint handling
Aftercare
Product demos
Client Advising
Upselling
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Cash register
Styling
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Client Help
CRM
Storytelling
Languages
English - Fluent
Nepali - Native
Hindi - Fluent
Education & Training
Kathford International College of Engineering and Management
‘14 - ‘20
Undergraduate Degree
New Horizon College
‘12 - ‘13
Higher Secondary School Certificate
Ex-Army English Secondary School
‘09 - ‘11
School level