With a background in customer feedback and beauty campaign collaboration at Coty Inc., I excel in communication, problem-solving, and adapt quickly to ensure client satisfaction. Experienced in retail environments, I'm passionate about enhancing the customer experience in luxury and high street sectors.
• Customer Feedback Collection: Monitor and collate customer reviews of Burberry beauty on the internet. • Assist with Beauty Campaigns: Responsible for retail copywriting, livestream script translation, and crafting compelling social media copy for Celebrities and KOLs. • Collaboration with Vendors: Liaised with vendors, following up commercial contract execution, and collaborated with agencies on designing promotional materials for enhanced brand visibility.
• Maintaining and Arranging Samples: Distributing PR samples to customers and managing the collection and retrieval process. • Campaign Assistance: Responsible for guiding clients through products and campaigns in PR campaigns. • Fitting Arrangement: Assisting in the fitting arrangements for fashion magazine shoots, responsible for slot adjustments
• Event Planning: Independently conceptualize and planned daily and holiday activities for the app to improve user engagement and retention rates. • Customer Relationship Maintenance: Utilized social media channels for direct communication with app users, fostering strong user relationships and increasing user loyalty.
• Program Planning: Conducted program planning, addressing clients' needs in financial investment and insurance types based on their individual requirements.