With extensive luxury retail experience, I excel in exceeding sales targets and delivering tailored customer service. Skilled in makeup consultations at Selfridges, I boost satisfaction and repeat business through personalised beauty services, thriving in dynamic environments while maintaining high customer trust with proficient cash handling.
• Consistently met or exceeded sales targets, demonstrating strong product knowledge and effect selling techniques in a fast paced, luxury retail environment. • Received multiple recommendations from customers for providing outstanding beauty and brow services, resulting in increased customer satisfaction and repeat business. • Provided expert makeup consultations and application services to clients, ensuring tailored recommendations for their needs and preferences. • Ensured accurate financial transactions and maintained high customer trust by proficiently operating cash registers and handling diverse customer transactions.
• Orchestrated the logistics for over 500 airport transfers, ensuring timely and safe transportation for students. • Supervised a team of several staff members to maintain high service standards during peak operational hours. • Coordinated with airport staff and related airlines to resolve any issues promptly and effectively. • Implemented proactive communication protocols to ensure smooth updates between students, parents and staff enhancing the overall customer experience.
• Played a key role in organizing and executing both virtual and in-person events, boosting brand awareness and cultivating community engagement. • Drove a 25% increase in website traffic within six months by participating in a cross-functional team to design and implement a new content strategy. • Streamlined data processes by co-developing automated Python-based reporting tools, slashing report generation time and significantly improving data accuracy. • Analysed market trends and customer feedback to develop targeted marketing strategies that aligned with consumer behaviours and preferences.
• Devised and executed promotional strategies that resulted in a record-high in-store foot traffic. • Consistently met or exceeded sales targets, demonstrating strong product knowledge and effective selling techniques. • Played a key role in fostering a positive team environment by actively participating in team meetings, offering support to colleagues, and contributing to a cohesive work atmosphere. • Ensured accurate financial transactions and maintained high customer trust by proficiently operating cash registers and handling diverse customer transactions.