Dweet
Dweet

Nairobi Mansare

Professional, driven, skilled, valuable,
About

With retail experience at Primark and M&M's World, I've excelled in customer service, sales proficiency, and maintaining store appearance. Adaptable and reliable, I thrive in fast-paced environments, seamlessly integrating into diverse teams to meet varied customer needs. My skills are complemented by basic English proficiency.

Previous Brands
M&M's World
Primark
The Athenaeum
THE NED HOTEL
The Strand Hotel
Work Experience
Receptionist
Jan ‘19 - Mar ‘24
The Athenaeum

. Dealing with membership enquiries . Responding to customers and clients via email, telephone and mail . Hitting required targets . Delivering briefs ro rest of team . Using initiative to build strategies and plans to deal with problems and difficulties faced at work

Reservations Agent
May ‘18 - May ‘19
The Strand Hotel

. Managing customer's inquiries and forwarding important calls to the appropriate department . Performing administrative and clerical tasks .Escalating high-level of client's concerns to the management . Keeping the reception area clean, . monitoring office supplies and request stocks as needed . Maintaining an organized record of meetings and events

Waiter/Server/bartender
Jan ‘17 - Jan ‘19
THE NED HOTEL

. welcoming and seating guests . taking guest orders . communicating them effectively to the kitchen and in addition memorizing the menu . offering recommendations to upsell appetizers, desserts, or drinks

Guest Experience Supervisor
Jan ‘15 - Jan ‘17
M&M's World

• providing excellent customer service • stocking shelves • processing payments • helping maintain the store's appearance and organisation

Cashier/Sales Assistant
Jan ‘14 - Jan ‘15
Primark

• providing excellent customer service • stocking shelves • processing payments • helping maintain the store's appearance and organisation

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Department store
Pop-Up
Shopping centre
Flagship store
High street store
Other
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Complaint handling
Storytelling
Greeting
Aftercare
Client Help
Styling
Upselling
Cash register
Transactions
Client Advising
Product demos
Returns & Exchanges
Stock control
Stockroom management
Open/closing store
Product setup
Recommendations
Anonymous
Mentor/Coach - Supervisor, Primark
Jan 2014 - Jan 2015

Amazing worker. Nobody better. Employ him asap

Languages
English - Native
Education & Training
Creative college
‘21 - ‘24
diploma in music in music performance