Diana Agyemang



Diana Agyemang

Always willing to learn,eager to develop personal skills in a practical setting.Able to relate well with others.

Work Location

London, UK

Highly motivated and customer-focused individual with over 5 years of experience in providing
exceptional customer service. Skilled in handling customer inquiries, complaints, and requests in a
timely and professional manner.Proficient in using CRM systems, Microsoft Office, and other customer
service tools.Able to relate well with other individuals, analyse problems and find suitable solutions in
addition to being a good listener and active communicator.

    • Multimedia Group (LuV Fm)
    • Coins export
    • KNUST Procurement Office
    • Procurement Office

    Customer Service Advisor

    Coins export

    Oct 2022 - Now

    • Handled a high volume of customer inquiries, complaints, and requests via phone, email, and chat,
    with a 98% customer satisfaction rating.
    • Provided accurate and timely information to customers r...



    Sep 2022 - Mar 2023

    • Administered medication to residents according to their care plans.
    • Assisted with mobility and transferring residents using proper lifting techniques.
    • Maintained a clean and safe living enviro...

    Contract Coordinator

    KNUST Procurement Office

    Dec 2021 - Sep 2022

    • Drafted, reviewed, and negotiated contracts with suppliers, vendors, and customers, ensuring
    compliance with legal and regulatory requirements.
    • Developed and maintained contract templates, ensur...

    Office Administrator

    Procurement Office

    Sep 2020 - Dec 2020

    • Coordinated and managed export shipments to 20+ overseas customers, ensuring timely delivery and
    compliance with export regulations.
    • Prepared and processed export documentation, including invoic...

    Voice-over Artist

    Multimedia Group (LuV Fm)

    Jul 2019 - Sep 2019

    Scope of Work:
    • Worked with the Director
    • Used different accents to create commercials, announcements and other roles.
    • Carried out other auxiliary administrative duties assigned by supervisor.

    Retail Experience
    • Greeting
    • Client Help
    • CRM
    • Complaint handling
    • Product demos
    • Client Advising
    • Styling
    • Online orders fulfilment
    • Product labelling
    • Inventory control
    • Stock control
    • Store Maintenance
    • Order preparation
    Retail Category
    • Other
    • High street
    • Premium
    • Luxury
    • High-end luxury
    Work Environment
    • Other
    • Shopping centre
    • Department store
    • Boutique
    • Travel retail
    • High street store
    Product Category
    • Menswear
    • Womenswear
    • Accessories
    • Leather goods
    • Watches & Jewelry
    • Footwear
    • Beauty & Fragrances
    • Other


    Kumasi Technical University

    Bachelor's degree in Business Marketing

    2017 to 2020

    Kumasi Girls Senior Higher

    GCSE in General Arts

    2014 to 2017

    Join 20,000+ experts on the only talent platform exclusively for fashion & luxury

    Help CentreStatus

    * All talent characters appearing on our marketing website are fictitious to protect the privacy of our community. Whilst representative of the talent on Dweet, any likeness to real persons is purely coincidental.

    © 2023 Dweet LTD. All rights reserved.