Highly motivated and customer-focused individual with over 5 years of experience in providing
exceptional customer service. Skilled in handling customer inquiries, complaints, and requests in a
timely and professional manner.Proficient in using CRM systems, Microsoft Office, and other customer
service tools.Able to relate well with other individuals, analyse problems and find suitable solutions in
addition to being a good listener and active communicator.
Customer Service Advisor
Oct 2022 - Now
• Handled a high volume of customer inquiries, complaints, and requests via phone, email, and chat,
with a 98% customer satisfaction rating.
• Provided accurate and timely information to customers r...
PRIVATE CARE LONDON
Sep 2022 - Mar 2023
• Administered medication to residents according to their care plans.
• Assisted with mobility and transferring residents using proper lifting techniques.
• Maintained a clean and safe living enviro...
KNUST Procurement Office
Dec 2021 - Sep 2022
• Drafted, reviewed, and negotiated contracts with suppliers, vendors, and customers, ensuring
compliance with legal and regulatory requirements.
• Developed and maintained contract templates, ensur...
Sep 2020 - Dec 2020
• Coordinated and managed export shipments to 20+ overseas customers, ensuring timely delivery and
compliance with export regulations.
• Prepared and processed export documentation, including invoic...
Multimedia Group (LuV Fm)
Jul 2019 - Sep 2019
Scope of Work:
• Worked with the Director
• Used different accents to create commercials, announcements and other roles.
• Carried out other auxiliary administrative duties assigned by supervisor.
Kumasi Technical University
Bachelor's degree in Business Marketing
2017 to 2020
Kumasi Girls Senior Higher
GCSE in General Arts
2014 to 2017