Heathrow Airport Wilson James

Customer service Agent

I am a proactive retail enthusiast with strong communication skills and adaptability, honed through my role as a Passenger Service Agent at Heathrow. My ability to connect with diverse customers and manage tasks efficiently makes me an asset in dynamic retail environments.

• Excelled as a Wheelchair Assistant, providing compassionate assistance to passengers from various cultural backgrounds. 
• Demonstrated exceptional active listening and communication skills, ensuring effective interactions with passengers. 
• Adapted quickly to dynamic airport environments, enhancing customer service abilities through continuous engagement with passengers.

Fatma Khelef