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Lourdes MacAulay

PASSIONATE LUXURY SALES ASSOCIATE
About

I am a dedicated retail professional with experience in sales, inventory management, and personalised customer service. I thrive in dynamic environments, ensuring customer satisfaction through exceptional service delivery and have successfully increased sales and loyalty in previous roles.

Previous Brands
Selfridges
ZARA
ZED WELL HOTEL
Blush and ivory
John Payne Estate Agent
Work Experience
Sales Associate
Feb ‘23 - Mar ‘24
ZARA

Assisted customers with product selection, leading to a measurable increase in sales and customer satisfaction. Managed inventory and restocked shelves, ensuring optimal product availability and reducing stockouts. Processed transactions efficiently, maintaining a high level of accuracy and reducing checkout times. Collaborated with team members to meet daily sales targets, contributing to overall store success. Conversed with 100 customers daily, where I tailored my communication to suit their needs Answered customer queries regarding best product recommendations and assisted with their shopping experience, which helped meet 100% customer satisfaction Trained new hires on store policies and customer service techniques, improving team efficiency and cohesiveness. Implemented a new visual merchandising strategy that boosted weekly sales by 15%. Developed personalized sales approaches that increased upselling opportunities and enhanced customer loyalty. Boosted customer satisfaction by 20% through personalized service and product recommendations.

Front Dest Receptionist
Jun ‘22 - Dec ‘22
ZED WELL HOTEL

Managed front desk operations, ensuring efficient guest check-ins and check-outs, enhancing guest satisfaction. Resolved guest inquiries and complaints promptly, improving overall guest experience and retention. Coordinated with housekeeping and maintenance teams to ensure room readiness and quality service delivery. Maintained accurate records of guest transactions and reservations, ensuring data integrity and operational efficiency. Streamlined front desk processes, reducing check-in time by 20%, boosting guest satisfaction scores. Partnered with housekeeping and maintenance teams, ensuring 100% room readiness and exceptional service quality. Enhanced reservation accuracy by maintaining meticulous records, ensuring seamless guest experiences. Suggested a new complaint resolution

Bridal Consultant
Feb ‘22 - Apr ‘22
Blush and ivory

Guided brides in gown selection, ensuring high satisfaction and repeat business. Adapted swiftly to new tasks while meeting deadlines and quality standards. Enhanced customer loyalty by providing personalized gown consultations, resulting in a 20% increase in repeat clients. Streamlined appointment scheduling, reducing wait times by 30% and improving overall client experience. Passionately guided brides through gown selection, fostering a supportive and memorable shopping experience. Meticulously managed inventory, ensuring availability of popular styles and sizes, which boosted sales by 15%. Cultivated strong vendor relationships, securing exclusive bridal collections, enhancing product offerings. Conducted market research to identify bridal fashion trends, informing inventory decisions and boosting sales.

Assistant
Feb ‘21 - Mar ‘21
John Payne Estate Agent

Supported daily operations, enhancing team efficiency and communication. Assisted in managing client inquiries, improving response times and customer satisfaction. Organized and maintained office documentation, ensuring easy access and accuracy. Collaborated with team members to streamline processes, achieving measurable productivity gains. Eager to learn and adapt quickly, consistently meeting deadlines with a strong work ethic and attention to detail. Provided vital support in daily operations, consistently meeting deadlines and maintaining high attention to detail.

Retail Experience
Store Approvals
Selfridges
Retail Category
High street
High-end luxury
Luxury
Premium
Work Environment
Boutique
High street store
Shopping centre
Department store
Pop-Up
Outlet
Other
Product Category
Accessories
Footwear
Watches & Jewelry
Beauty & Fragrances
Leather goods
Womenswear
Responsibilities
Greeting
Client Help
Complaint handling
Storytelling
Upselling
Cash register
Client Advising
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Product labelling
Order preparation
Open/closing store
Stock control
Stockroom management
Inventory control
Product setup
Store Maintenance
Styling
Aftercare
Recommendations
Latoya White
Mentor/Coach - CEO, Blush and ivory
Feb 2022 - Apr 2022

Lourdes is excellent to work with i admire how strong her interpersonal skills are and i adore the way she interacts with clients Lourdes tries her very best and works so hard to complete all tasks she is also a very quick learner and is not afraid to make mistakes and come back harder with her training she was also able to pass it onto new recruits and help them build themselves up,she is a very strong team player We 100% gained more sales with lourdes as our consultant i dont know how she does it but the way she interacts with customers and personalizes their experiences allowed us maximize revenue and also helped us sustain a lot of customer i think she is a wonderful young spirit and i would love to have her in my shop again

Languages
English - Native
Education & Training
Prendergast Ladywell fields college
‘18 - ‘23
GCSE
High School
Sixth form College
CHRIST THE KING SIXTH FORM