Bilingual (Portuguese and English) | vanborges.uk@gmail.com | +44 900 7368531383

Bilingual professional (Portuguese and English) with a Hons Bachelor's Degree in Business Administration. I also Post Graduated in Public Administration with ten years of experience in finance, working for Brazilian banks, where I developed general administration skills, including customer service, working directly with clients, opening accounts, paying government benefits, analysing, and requesting approval of mortgages, accounts coordination and more. I have a record of success in the financial market, including my ability to negotiate, propose and implement solutions for the company and clients, upsell products and increase brand awareness. I'm a goal-oriented professional, always aiming to increase client satisfaction and find room for improvement in procedures to reduce costs and increase sales turnover. I recently used these transferable skills working as a sales assistant in the retail industry. My results-driven mindset enabled me to reach important company and personal targets throughout the years, building well-founded work relationships and developing and empowering team members, which positively impacted the expansion of my organisational and leadership skills, including HR management with a collaborative approach.

Career Highlights
● Providing essential consultative support and building key client relationships through practical interpersonal, organisational, and communication abilities.
● Tracking the stock inventory and ensuring the stocks have minimal discrepancies helps reduce store inventory costs by up to 5% per month.
● Organising more than 1K items daily, controlling and reporting stock levels, displaying the goods on the shop floor, and ensuring the shop ran smoothly daily.
● Enhanced sales performance by developing strong customer relationships, analysing each customer portfolio and understanding their needs, and building a sales strategy by combining products and services offered by the bank, such as life insurance, car financing, personal loans, and investment options, increasing sales by 15%.
● Promoted throughout the years after excelling on all tasks related to my position, demonstrating my capability of taking responsibility and proactivity.

I'm always interested in hearing from former colleagues, managers, or just exciting professionals, so feel free to contact me if you'd like to connect.

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