I have extensive retail experience, excelling in customer service and sales. I thrive in fast-paced environments, handling tasks from client advising to inventory control across luxury and high street stores. I'm adaptable, driven by achieving sales targets and maintaining strong customer relationships.
Develop and execute comprehensive marketing strategies to drive business growth, increase brand awareness and enhance customer engagement. Lead cross functional team of 5 members to achieve marketing goals and objectives. Analyses market trends, customer behavior and competitor activity to make marketing decisions. Collaborate with sales, and product team to develop aligned marketing initiatives. Attained maximum customer satisfaction and retention by providing effective services.
Managed insurance cases, prepare user records, and forward them to relevant team members. Provided accurate, valid, and complete product information to end users. Managed customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Commended by senior management for displaying exceptional performance and showing strong work ethics. WORK EXPERIENCE - CONT.
Oversaw and established NTB (new to bank customers) and ETB (existing to bank customers) to maintain client portfolios. Developed relationships with the customers by offering discounts and managing cross selling consumer products such as Deposits, Banca, Auto financing and financing facilities. Made sure that client doesn't face any hindrance in required services. Resolved client and team issues by monitoring the security perfection documentation and discussing and solving client-related operations/quires issues with the support team. Managed the branch priority clients including both deposits and advances portfolio. Recognized for completing all assigned tasks within a fast-paced environment.
Respond to customer inquiries and resolve issues related to banking products and services. Provide accurate and timely information to customers regarding account balances, transactions, and other banking- related information. Handle customer complaints and concerns in a professional and courteous manner. Identify and resolve customer issues in a single call, or escalate issues to supervisor as needed. Stay-up-date with product knowledge and regulatory requirements to ensure compliance
Developed and implemented sales strategies to drive revenue growth and achieve sales targets for ID card printers and related accessories. Built and maintained strong relationships with customers, including cooperate clients, educational institutions, to understand their needs and provide tailored solutions. Conducted product demonstration and presentation to showcase the feature and of ID card printers, effectively communication value propositions to customers. Collaborated with the marketing team to develop marketing materials, campaigns, and promotional activities to generate leads and drive sales.