Arlene Gulay

Provide overall strategic management for the company with a focus on business operations and the expansion of catering services. Oversee daily operation activities in the company to ensure efficiency, quality service, and compliance with established standards. Implement and optimize operational processes to improve customer satisfaction and employee productivity. Develop and execute a comprehensive catering strategy for both corporate and private events. Collaborate with clients to understand their event needs, customize menus, and ensure seamless execution of catering services. Develop and manage budgets for the company and catering services. Monitor financial performance, analyze key performance indicators, and implement cost-effective measures. Lead and inspire the restaurant team, fostering a positive work environment. Recruit, train, and develop staff to ensure a high level of services and catering expertise. Build and maintain strong relationship with corporate clients and private event organizers. Handle customer feedback and concern promptly to ensure high customer satisfaction. Develop and execute marketing strategies to promote restaurant services, catering offers, and hosting private events. Utilize digital platforms, social media and partnership to increase brand visibility.

Handling Human Resource Management System (HRMS), E-approval and Rams program. Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews. Supporting internal and external inquiries and request related to HR department. Compiling and maintaining paper, digital, and electronic employee records, including holidays and sickness leaves. Supporting HR-related training programs, workshops, and seminars. Coordinate with courier companies and assist employees who need courier service for official reason. Arrange seminars, meetings, travel arrangement, accommodation, and others. Distribute incoming mails, correspondences, faxes to departmental personnel and respective department. Generating monthly attendance and submit to respective department head. Partnered with management team to coordinate on-boarding and off-boarding processes. Documented human resources records and maintained confidentiality of sensitive personal information. Maintained work structure by updating job requirements and job descriptions for positions. Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices. Acquire quotations from vendors, maintain office supplies, control office stationery, distributed mail, and processed invoices for payment. Responded to inquiries by answering telephone calls, in-person questions and emails.

Collect and register all technical documents such as drawings and blueprints in the company system ensuring that the information is accurate and up to date. Review and update documents for maintenance and quality control. Generate the various document control reports as required. Ensure proper document classification, sorting, filling, and proper achieving. Prepare all requests for services like letter to Bank, Insurance and Certificates. Keep other personnel updated on new document versions and how to obtain access. Create and maintain project documents in existing file management systems. Review incoming test reports, delivery tickets, and other project records for accuracy and verification to contact specifications. Work closely with contractor, quality assurance, and quality control team members to ensure materials measure are being met. Establish and maintain record and retention timelines. Provided support for document controls and worked with contract documents. Scanned, filed, and transmitted various documents and adhered to digital filing procedures. Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions. Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions. Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability. Checked blueprints and drawings for accuracy and completeness. Established and managed document distribution matrix and document control register. Completed transmittal logs and stored in files for specified durations. Prepared digital files, physical documents, and work requests in compliance with company guidelines. Released and updated drawings and specifications. Promoted efficient document processing by maintaining orderly and clean control room. Communicated with clients to review contracts, answer questions, and determine special circumstances. Managed file archival and information retrievals. Assisted with document troubleshooting and recovery of corrupt documents and files. Transmitted documents, organized revisions and tracked changes. Maintained organized and efficient document flows by using excellent planning and multitasking skills. Reviewed and approved all client contracts prior to submission. Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices. Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.

Planned, implemented, directed, supervised, and evaluated all the operations of the organization within the district encompassing all the five departments: Administrative, campus field, finance, and community. Develop and execute the organization business strategies to attain goals of the board of directors. Communicate and maintain trust relationships with business partners and supporters. Oversees the organization financial performance and other ventures. Analyze problematic situations and occurrences and provide solutions to ensure organization survival and growth. Managed performance within assigned district and monitored execution of operations plans. Coordinated recruitment, interviewing, and hiring of district staff. Assessed knowledge, skills, and abilities of staff, coordinated regular skill training and implemented reinforcement techniques to address gaps and opportunities. Led and developed team of district associates and oversaw creation of district-specific plans. Managed accounts to retain existing relationships and grow share of business. Prepared and implemented strategic growth plans for territory based on company goals and expectations.

Prepare agendas for meetings and prepare schedules. Open, sort and distribute incoming correspondence. Maintain office supply inventories. Coordinate and maintain records for staff, telephones, and petty cash. Conduct leadership trainings and events such as retreats, concerts, tours, and exhibits for the youth from colleges, universities, and community. Oversaw daily operations to ensure high levels of productivity. Monitored organization inventory to keep stock levels and databases updated. Arranged project timelines to avoid critical shortages in staff, resources, or events spaces. Managed administrative logistics of events planning, event booking and event promotions. Restocked supplies and placed purchase orders to maintain adequate stock levels.