Yasmeen Jama
I have strong experience in premium and luxury retail, including UGG and top beauty brands like NARS and Refy. I consistently exceed sales targets, deliver personalised customer service, and thrive in busy environments, quickly adapting to different shop floors and ensuring an outstanding shopping experience.
Delivered high-quality customer service in a fast-paced retail environment during peak Christmas tradingManaged high customer footfall while maintaining a calm, professional attitudeWorked collaboratively with the team to meet daily sales targets and store goalsResolved customer queries and issues promptly to ensure a positive shopping experience
Working as part of a student consulting team to research and analyse organisational challenges for IBM. Conducting primary and secondary research to gather insights on digital transformation, stakeholder needs and industry trends. Applying findings to create a strategic recommendation report. Preparing and delivering a professional presentation to IBM's internal team.
Exceeded daily sales targets for luxury beauty brands by upselling complementary products and providing expert color-matching consultations Brand Representation: Served as a specialist representative for premium brands including Refy, Nars, Sol de Janeiro, and Charlotte Tilbury Utilized verbal and written communication skills to effectively interact with customers, colleagues, and management Maintained deep knowledge of luxury beauty products to provide personalized service and achieve team sales targets Applied proactive problem-solving skills to identify customer needs and resolve conflicts, ensuring a positive shopping experience.