I excel in retail tasks like greeting, upselling, inventory control, and managing returns. My social media experience enhances customer engagement and sales. Flexible and adaptable to dynamic retail environments, I bring strong customer service skills to temporary roles.
• Developed and managed the budget for social media initiatives, ensuring cost-effectiveness and ROI. • Established new social media accounts, creating a cohesive brand presence across multiple platforms. • Monitored social media channels for customer engagement, trends, and opportunities for brand enhancement. • Maintained and updated social media accounts with fresh content, fostering audience growth and engagement. • Analyzed performance metrics to adjust strategies and report on results to senior management. • Collaborated with marketing teams to integrate social media with broader campaigns and objectives. • Addressed customer inquiries and feedback on social media promptly, providing a high level of service. • Stayed abreast of changes in social media algorithms and platforms to adapt strategies for maximum visibility. • Crafted and executed social media advertising campaigns, optimizing for audience reach and engagement. • Engaged in community management, building relationships with influencers and brand advocates.
• Helped customers with service needs, product explanations, and banking. • Supported daily operations and processes to meet sales and service goals. • Prepared banking reports and reconciliation by preparing checks and setting up new accounts. • Greeted customers in a bank lobby and assisted with issues. • Networked to identify potential new clients and expand geographic territories. • Identified customer financial service needs to prepare proposals and sell services.